Great Leadership With Jacob Morgan (Millennials)

I’ve had a rule for myself that I have practiced for several years. The rule is to do one thing every year that I didn’t do the year before. Some examples of new things I have implemented over the years are my podcast, my future in 5 video series and my online courses.

Following this rule has allowed me to build up my personal brand and it has set me apart from anyone else in this space. It is important to note that this one item per year needs to be something fairly big, you can’t decide to do something for one week out of the year and expect results. It needs to be something major that become foundational elements in how you think and work.

This is a rule that anyone can implement, whether you are a freelancer, an executive, or an employee. So what one thing are you going to do this year that you did not do last year?

Direct download: Midweek_podcast_-_The_One_Rule_To_Keep_Growing_And_Learning.mp3
Category:Millennials -- posted at: 7:19am PDT

Chip Conley is a NY Times bestselling author, founder of Joie de Vivre Hospitality, and the Strategic Advisor for Hospitality and Leadership at Airbnb. His newest book, "Wisdom@Work: The Making of a Modern Elder," was inspired by his post-50-year-old experiences as both a mentor and unexpected intern at Airbnb.

At age 26, he bought an inner city hotel, renamed it The Phoenix and it is now a popular place to stay for musicians, celebrities, etc. in the Bay area. After that he became the founder of Joie de Vivre Hospitality (JDV) which has become the 2nd largest boutique hotel brand in America, with 3500 employees.

Chip sold JDV in 2010. He accepted an invitation in 2013 from the founders of Airbnb to help transform their start-up into what is today the world’s largest hospitality brand. In January 2018, he founded Modern Elder Academy (MEA), the world's first "midlife wisdom school," where attendees learn how to repurpose a lifetime of experience for the modern workplace.  

Chip has made observations of 5 criteria that a modern elder may display. They are:

  1. Stewardship
  2. Emotional intelligence
  3. Holistic thinking
  4. Unvarnished insight
  5. Good judgment

How does one start to become a modern elder?

  1. Evolving - if you are attached to your current identity you may need to evolve it, fix your ego, perhaps. Have a growth mindset, be curious, and try to improve yourself.  Chip says, “Curiosity is the elixir for life”
  2. Learning – don’t be afraid to ask questions and be ‘catalytically curious’
  3. Collaborate – with age you develop pattern recognition. Wisdom is seeing patterns. Being intuitive about people makes you a great team member, helping people to see that diverse teams are more successful – this includes diverse in ages

Chip’s advice for younger workers is to look around them to find people they see as a role model. Look at the people who you most admire and ask them out for coffee.

His advice for older workers is to take a hard look at your current position. Is the habitat suitable for someone like you? If you feel you are irrelevant then move. If it feels good, look at how you can share your wisdom.

He also tells older workers to intern publically and be curious. When you have advice, ask if the person would like some advice and come from a place of humility. It is important that the person you are trying to mentor has a growth mindset.

Chip suggests that organizations start by reading the book, as the book has 10 specific steps for companies. Organizations should look at how they can adapt their aging workforce and they should look at best practices from other organizations in order to create multigenerational groups.

What you will learn in this episode:

  • 4 steps to being relevant in mid-life
  • How organizations can be stronger by embracing a diverse range of ages
  • How to find a mentor
  • Why it is good to be ‘catalytically curious’
  • Why midlife is now 35 – 75 years old
  • A look at a typical day in the life of Chip
  • How to get rid of your ego

Link From The Show:

Direct download: Chip20Conley20Podcast_DONE.mp3
Category:Millennials -- posted at: 11:01am PDT

With companies making a move towards relying on data and algorithms to make decisions, it is important to remember that there is still a human aspect that has to be considered.

Many organizations are making a move towards relying on data and algorithms for their decision making, but we have to ask if this is always a good thing. The truth is, no matter how calculated and precise these programs may seem, there is still a human programming the algorithms and there is plenty of room for error.

One example of this was included in a book by Cathy O’Neil entitled, Weapons of Math Destruction: How Big Data Increases Inequality and Threatens Democracy. In her book O’Neil told a story about a school in Washington D.C. that decided to use an algorithm to find the lowest performing teachers in the school. They ended up identifying around 200 teachers who had low performance levels and the school let those teachers go. One of the teachers, Susan, was particularly surprised that she was one of the teachers who was let go as she always had high reviews from students and was well-liked by peers and supervisors.

It turns out that what the algorithm couldn’t identify was that the low scores were not Susan’s fault. What had happened was the students in Susan’s class came from another school where teachers were editing the tests to make it look like the students got all the answers correct. So when those students moved into Susan’s class where their answers were not edited, it appeared that their scores were falling drastically.

What we have to understand is we still need a human aspect when it comes to making decisions. Data and algorithms are great, but we still need human input to understand why the data is the way that it is. We cannot simply rely on the data alone.

Direct download: dangers_of_relying_on_data_podcast.mp3
Category:Millennials -- posted at: 1:43pm PDT

Join this week’s podcast as I talk with Doug Waggoner, the CEO of Echo Global Logistics, about what Millennials want, how to manage them, how to adapt to this new workforce and some common misconceptions people have about Millennials.   

Doug Waggoner is the Chairman and CEO of Echo Global Logistics, a non asset based trucking company. Echo Global Logistics carries out about 14,000 shipments per day. They have 2300 employees in 30 offices across the country and 70% of the company is made up of Millennials.  

There are a lot of stereotypes and preconceived notions these days about Millennials and how they work. A lot of times people assume Millennials are lazy, spoiled, and they feel they are entitled. As someone who hires a large amount of Millennials, Waggoner feels that the stereotypes are not always accurate and they come from a misunderstanding of this generation.  

Waggoner says Millennials “don’t want anything everyone else doesn’t want, they’re just not afraid to ask for it” and that ability to ask for what they want comes from the values this generation has been taught. Waggoner believes Millennials are confident, authentic and they want opportunity and transparency.  

So how does Echo Global Logistics attract Millennials? They mainly send recruiters to college campuses to recruit newly graduated talent. The company understands what Millennials are looking for and what they want in a job. Waggoner believes that some of their biggest selling points to Millennials are their office locations, the unique office space set ups and their corporate culture. One of their main offices in the River North area of Chicago is located in a 100 year old distribution warehouse that has been modernized. They have floor to ceiling windows, an open work environment, a coffee shop and TVs all around the office.  

Their corporate culture is built on five main values, called the Echo Way. The five values are: Better is the only way, carry the load together, work hard and hustle, do what’s right and bring your own. They promote teamwork, making ethical decisions, working hard and always improving as well as being self motivated. They also use awards and social media recognition programs to frequently reward employees for carrying out the Echo Way values.  

Waggoner says his company is constantly listening to employees and having open conversations about what they are looking for, however it is a balancing act. It is important to listen to employees about what they are looking for, but it is “not just about bending to every will of the employee”.  Echo uses focus groups, surveys, committees and an internal podcast to learn about their employees’ wants and needs. However, with most of the company’s new hires coming right out of college, Waggoner says “we have to train new hires how to be employees”. They have to train them how to have realistic expectations, how to be responsible, and how to work hard as a large number of them have never had a job before.   

They say that by 2020 70% of the workforce will be made up of Millennials. So what can company leaders do now to be prepared for this shift? Waggoner advises company leaders to accept the fact that the world is changing and don’t resist it. He says, “you will become irrelevant if you don’t adapt”. You have to “do away with bureaucracy. Be honest, transparent and keep it light and fun”. Waggoner brings up the fact that ultimately you have to remember that as Gen Xers and Baby Boomers, you raised the Millennial generation and you are the reason they are the way they are. Therefore you have to deal with that now.  

What you will learn in this episode:

  •  How the workforce would look if we didn’t have any millennials  
  • Career paths and what the Millennials actually care about 
  • All about Eco Global Logistics and how they have used the hearts, minds, passions and dedications of Millennials to build a cutting edge organization 
  • How to build a company with millennials 
  • How to manage millennials 
  • Some misconceptions about millennials  

Link From The Episode:

Echo Global Logistics


(Music by Ronald Jenkees)

Direct download: Doug20Waggoner20Podcast_fixed.mp3
Category:Millennials -- posted at: 11:02am PDT

Episode 1 explores millennials and the impact that they are having on organizations and the world in general. New York Times best-selling author and Gen Y expert Dan Schawbel is the featured guest who shares his perspective and advice for millennial employees and those working with millennials. We explore things such as generational stereotypes, how to manage millennials, recruiting and retaining millennials, generation Z (the next generation after millennials), collaboration, and much more!


(Music by Ronald Jenkees)

Direct download: completed_Dan_Podcast.mp3
Category:Millennials -- posted at: 4:51pm PDT