Workhuman’s Chief Human Experience Officer on Why Nice Leaders Create Weak Teams and How to Build a Resilient Culture

The workplace is evolving, but not without friction. AI, culture, and leadership expectations are colliding, and while some leaders scramble to keep up, others are creating environments that feel more like day spas than places of work. How do you lead with kindness while still setting high expectations? In this episode of Future Ready Leadership, I spoke with KeyAnna Schmiedl, Chief Human Experience Officer at Workhuman, about what it really takes to evolve workplace culture and leadership in a time of rapid change. We explored the current state of AI and its role in supporting, not replacing the human element at work. KeyAnna sheds light on the shift from compliance-focused HR to human experience-focused leadership, and how organizations can avoid the trap of over-accommodation and instead focus on clarity, accountability, and human-centered leadership. We discussed the misapplication of psychological safety, the dangers of therapy language, the importance of building resilience and critical thinking, and why companies struggle to define and communicate their true culture.

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This episode is sponsored by Workhuman:

Don't you hate how every HR company out there says they are powered by AI? The truth is most difficult if it's just fluff. Human Intelligence™ from Workhuman is one of the few solutions that actually uses AI to help you get insights about your culture by analyzing the recognition data of your workforce.

It helps managers coach better, shows you where culture is thriving, and is so effective at helping companies make smarter decisions, Workhuman backs it with the industry's only ROI Guarantee. In a world of noisy tech, this one actually feels... human.

Learn more at Workhuman.com and see how Human Intelligence is becoming a force for good in the workplace.

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