Growth tests the soul of every organization. As companies expand, consistency often replaces compassion—but CAVA proves you can scale without losing humanity. With 400 restaurants and 12,000 team members, CAVA has built a culture that’s as grounded as it is consistent through a people framework rooted in heart, health, and humanity. In this episode, I sit down with Kelly Constanza, Chief People Officer of CAVA, to unpack exactly how they’ve done it—diving into their MVC framework (Mission, Values, and Competencies) that turns ideals into action. We explore their recognition systems like MVC Awards and Value Cards, the CCT Program that trains leaders as culture coaches, and Impact Plans that replace performance reviews with real-time growth. Kelly also shares how CAVA brings connection to life through the Love Button and Allies in Motion (AIM) programs, integrates culture across the employee lifecycle, and balances AI innovation with human warmth. This episode offers every CHRO a practical look at how to bring values to life, connect them to performance, and make culture come alive.

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Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXLaws.com

November 14, 2025: Today’s episode breaks down six major stories shaping the future of work and employee experience. We look at how unclear corporate policies are pushing employees into a shadow AI underground, why Meta is rewriting performance reviews around AI-driven impact, and how higher education is scrambling to rebuild workforce pathways for an AI-first world. We also explore why companies predict the toughest job market in years for the Class of 2026, Silicon Valley’s renewed push for universal basic income as automation accelerates, and the rise of “polyworking” as more people juggle multiple jobs to survive economic pressure. These stories reveal the trends, tensions, and emerging signals leaders need to watch to stay future-ready.

November 13, 2025: Ford’s CEO warns that the U.S. is entering a skilled-trades crisis as thousands of high-paying technical jobs sit vacant. Elon Musk’s unprecedented trillion-dollar compensation package reveals the extreme performance targets Tesla must hit—ranging from 20 million vehicles a year to the deployment of a million robots. Glassdoor releases its top workplace trends for 2026, highlighting the rise of transparency, internal mobility, and human-centric leadership. And new reporting from The Wall Street Journal shows that skills-based hiring is fading as companies quietly return to college-degree requirements.

November 12, 2025: PwC’s 2025 Global Workforce Survey exposes a growing gap between empowered and excluded workers. Across Australia, employees are already facing the reality of AI-driven job disruption. A WIRED feature explores a startup run entirely by AI agents—including executives—raising new questions about what leadership looks like when teammates aren’t human. Amazon announces a massive $2.5 billion investment to upskill 50 million people worldwide. New research from Yahoo UK and Modern Sciences shows AI is reshaping pay and opportunity, rewarding those who work with technology instead of against it. And Honeywell CEO Vimal Kapur tells Fortune why AI isn’t just a tool—it’s a complete redesign of how business operates.

November 11, 2025: IT and HR are joining forces to manage the chaos AI is creating inside companies. A new white-collar gig economy is emerging as professionals get paid to train algorithms. Paramount’s return-to-office mandate backfires, with 600 employees choosing severance instead. In India, workers are turning to AI as a career ally, redefining ambition around adaptability. Irish parents are split over whether creativity or coding will prepare kids for the future. And Palantir is skipping universities altogether, hiring high-school grads through its Meritocracy Fellowship.

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Looking for what actually moves the needle on performance and retention? It’s in The 8 Laws of Employee Experience. Preorder here: 8EXLaws.com

Uber moves more than 36 million trips a day, a scale that would overwhelm most systems. But as AI reshapes every corner of business, even a tech giant like Uber must evolve faster than ever. The real question is, how do you lead an organization this massive through an AI revolution without losing reliability, human connection, or trust? In this episode, I sit down with Praveen Neppalli Naga, Uber’s Chief Technology Officer for Mobility and Delivery, to explore the leadership blueprint driving Uber’s AI-powered transformation. He shares how Uber is transforming its software engineering systems using tools like Cursor and agentic AI workflows, integrating machine learning into real-time marketplace technology, and balancing automation with human oversight to avoid what he calls “AI slop.” We also dive into how his teams are preparing for autonomous vehicles, managing global scale across 36 million daily trips, and rethinking the engineering culture to adopt AI responsibly and sustainably. For CHROs, this episode reveals how to lead large-scale transformation by aligning people, technology, and purpose, and how to build a culture where AI doesn’t replace human capability, but amplifies it.

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Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXLaws.com

November 7, 2025: AI is rewriting the world of work. This episode covers the major shifts making headlines today: Elon Musk’s warning of a “supersonic tsunami” of job losses, record-breaking layoffs across U.S. companies, and Italy’s landmark move to regulate how employers use AI. Microsoft’s mass cuts are testing the myth of job security, while Airbus redefines HR as the architects of the future. Meanwhile, the New York Times argues the AI apocalypse isn’t here yet—it’s just reshaping how companies restructure—and Bloomberg reports the worst October for job cuts in over two decades. Together, these stories reveal a deeper trend: AI isn’t simply automating work, it’s exposing whether leaders can adapt fast enough to build trust, design new roles, and keep the human experience at the center of progress.

Looking for what actually moves the needle on performance and retention? It’s in The 8 Laws of Employee Experience. Preorder here: https://bit.ly/8exlaws

November 6, 2025: Five major stories reveal how the rules of work are being rewritten worldwide. Australia’s landmark ruling makes remote work a legal right, signaling the next phase of the flexibility debate. CEOs from Palantir to AT&T are reasserting control over DEI, AI, and culture after years of hybrid drift. In the U.S., Gen Z and wealthy professionals are returning to cities like New York for career security as urban networks regain power. Tokyo launches a four-day workweek to address burnout and a collapsing birthrate, while IBM’s latest layoffs show how automation is reshaping the entry-level job market. Together, these stories mark a global recalibration of power, purpose, and productivity.

Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: https://8exlaws.com/

November 5, 2025: In today’s episode of Future Ready Today, I explore five major shifts reshaping the modern workplace. Walmart is redefining loyalty and culture by paying top managers up to $620,000 and giving them a real sense of ownership. At the same time, a wave of corporate layoffs continues to ripple across major companies like Amazon and Oracle as businesses trade people for productivity in the age of AI. Gen Z workers are facing an unprecedented career crisis as automation wipes out traditional entry-level roles, leaving an entire generation without a clear path to start their careers. Across organizations, transformation fatigue is spreading as employees grow weary of endless change, while new research from Mercer reveals how a leadership vacuum is fueling widespread technology anxiety. Together, these stories reveal a powerful truth: technology may be transforming how we work, but leadership still determines how it feels.

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If you lead people, you design experiences—do it on purpose with The 8 Laws of Employee Experience Preorder here: 8EXLaws.com

November 4, 2025: 

The traditional systems of education, work, and performance are being upended. Across industries, new signals are emerging that point to a radically different future of work:

• Palantir’s “Meritocracy Fellowship” gives high school graduates a paid, fast-track alternative to college.

• Microsoft’s latest Work Trend Index reveals that the 9-to-5 is dead as the “infinite workday” expands.

• KPMG is replacing entry-level consulting work with teams of AI agents, redefining what early careers look like.

• Michael Burry is betting against Palantir and Nvidia, calling out an overheated AI market.

• The Wall Street Journal traces the century-long evolution of performance reviews—and why AI won’t fix them without trust.

These stories illustrate how technology, talent pipelines, and performance systems are converging to reshape how people learn, work, and grow.

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Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—preorder a copy here: 8EXLaws.com

As companies race to adapt to the rapid AI takeover, many are discovering that their biggest challenge isn't technological change, but knowing what their people can actually do. For CHROs, this means gaining real visibility into workforce skills, so they can move beyond job titles and legacy systems to make faster, smarter talent decisions. In this episode, Mikael Wornoo, Co-Founder and President of TechWolf, joins us to explore how AI and data are reshaping the future of HR through the rise of the skill-based organization—a model that looks beyond job titles to map, measure, and mobilize employee skills at scale. We unpack how organizations can build clean, standardized data layers to power smarter workforce decisions, enable internal mobility through AI-driven talent marketplaces, and forecast future skill needs amid accelerating automation. The conversation also dives into the limits of AI in capturing “invisible skills” like empathy and collaboration, the leadership mindset needed to balance human judgment with machine intelligence, and what the future of work and education might look like in an age of human–AI collaboration.

A must-listen for CHROs who want to evolve from HR management to strategic workforce design and lead their organizations confidently into the AI era.

________________

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Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXLaws.com

October 31, 2025: In today’s Future Ready Today, PwC quietly abandons its global hiring target as AI begins replacing entry-level consultants and reshaping professional services. Gen Z enters management valuing purpose and wellbeing but faces a growing need for accountability. Danone redeploys 90 percent of employees affected by restructuring, showing how workforce agility and empathy can coexist. Amazon cuts 14,000 corporate jobs in an AI-driven push to run leaner and faster, while Big Tech pours $400 billion into AI infrastructure—and still can’t meet surging demand. Meanwhile, CEOs at JPMorgan, Airbnb, and others ban phones in meetings to reclaim focus and respect.

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Looking for what actually moves the needle on performance and retention? It’s in The 8 Laws of Employee Experience. Preorder here: 8EXLaws.com

October 30, 2025: Today’s episode explores the shifting dynamics shaping business and leadership. Across industries, experience itself is being questioned as companies reject overqualified candidates, revealing how age bias and short-term thinking are reshaping hiring. Business leaders are entering 2026 with growing pessimism as geopolitical instability overtakes inflation as their top concern, and 84% now cite political and legal volatility as a major business risk. Meanwhile, JPMorgan Chase is using its in-house AI system to help employees write performance reviews, offering a glimpse into how artificial intelligence is changing not just operations but management itself. And in retail, Walmart’s CEO warns that AI is no longer an emerging tool but a leadership necessity. Together, these stories show a world where adaptability, technological fluency, and cultural stability have become the defining traits of future-ready organizations.

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If you lead people, you design experiences—do it on purpose with The 8 Laws of Employee Experience. Preorder here: 8EXLaws.com

AI is tearing through corporate America — and this time, it’s coming for white-collar jobs. Tens of thousands of office workers are being laid off as automation and efficiency pressures reshape how companies operate. Amazon’s latest restructuring shows that the era of middle management may be ending, while new data reveals why strong employee experience is the single biggest factor keeping talent from walking out the door.

Meanwhile, JPMorgan CEO Jamie Dimon doubles down on the return to office, arguing that mentorship and innovation depend on proximity. Yet, as companies slash management layers to cut costs, research from HR Dive warns productivity and culture are taking a hit. And in the background, a new hiring trend is emerging — one where skills matter more than age, giving older workers a second act in the modern workplace.

Across these stories, a clear signal emerges: the future of work is being rebuilt in real time — flatter, faster, and more human than before.

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Stop patching problems and start designing an intentional workplace. The 8 Laws of Employee Experience gives you the how. Preorder here: 8EXLaws.com

October 28, 2025: Companies are re-establishing discipline after years of expansion, excess, and employee-first drift. This episode explores five major shifts reshaping the future of work: Amazon’s “lean in on AI” directive following 14,000 layoffs, UPS cutting 48,000 jobs as automation accelerates, the limits of Gen Z’s workplace expectations, CEOs pushing to restore a performance culture, and the rise of ultralean organizations focused on output over headcount. Each story reveals how technology, accountability, and efficiency are redefining what it means to be future ready.

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Looking for what actually moves the needle on performance and retention? It’s in The 8 Laws of Employee Experience. Preorder here: 8EXLaws.com

The real challenge for today’s HR leaders isn’t adopting AI, but ensuring people still feel seen, heard, and valued in a world shaped by it. Today’s CHROs face a powerful question: how can we design organizations that are as human as they are high-performing? At Novartis, this challenge sparked a bold rethink of what it means to lead, grow, and belong. In this episode, Rob Kowalski, Chief People and Organization Officer at Novartis, shares how the company is reimagining HR through human-centered experiences that transform culture into a living system. He unpacks Novartis’ Inspired, Curious, and Unbossed culture framework, the “behaviors in action” that make culture discussable, and programs like Future Me that redefine career growth through lattices instead of ladders. Rob also explores how storytelling connects every employee—scientists to HR teams—to patient impact, why leaders must balance empowerment with accountability, and how “unbossed” leadership is reshaping management itself. From AI coaching tools to redefining what growth and retention really mean, this conversation gives CHROs a fresh blueprint for building organizations that are truly human by design.

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Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXLaws.com

October 22, 2025: In this episode of Future Ready Today, Jacob Morgan unpacks five powerful stories defining the next era of leadership and work:

1️⃣ Amazon’s 600,000 Robots – A leaked roadmap shows how automation will replace or reconfigure hundreds of thousands of jobs, raising urgent questions about reskilling and purpose.
2️⃣ OpenAI’s New Browser “Atlas” – The company behind ChatGPT is reimagining web navigation with built-in reasoning. For HR, it signals how internal AI layers could soon connect every system and agent inside organizations.
3️⃣ Global Petition to Ban AI Superintelligence – Over 3,000 global figures, from Richard Branson to Steve Bannon, call for limits on AI’s cognitive reach.
4️⃣ Gartner’s Report on HR Resilience – The top priorities for CHROs in 2025 include embedding adaptability into culture and responsibly operationalizing AI.
5️⃣ The AI Rebellion Inside Electronic Arts – Employees are pushing back on AI mandates they don’t trust, revealing the widening gap between leadership enthusiasm and workforce skepticism.

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Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXLaws.com

October 20, 2025: In this episode of Future Ready Today, Jacob Morgan breaks down five major stories that show how leadership, learning, and loyalty are being redefined in real time.

Korn Ferry reports that 79% of employees say their job isn’t what they were promised, revealing a growing gap between expectations and reality. Business Insider finds that white-collar professionals now value employer loyalty more than higher pay, signaling a deeper cultural shift in what workers want from companies. Another Business Insider story by Amanda Hoover explores the rise of “vibe working,” where AI tools reshape how we create, collaborate, and code — but also remind us that real innovation still requires human skill and judgment.

Meanwhile, SHRM’s State of Recruiting 2025 shows that 69% of organizations are struggling to fill full-time roles, turning hiring into the first real test of the employee experience. And according to Forbes, education systems are falling behind as AI redefines work, leaving both schools and companies scrambling to keep people future ready.

Together, these stories reveal a new reality: transparency replaces stability, loyalty outweighs pay, and learning becomes the ultimate competitive edge.

What does it take to build a culture so strong that it powers 68 ships, 100,000 employees, and 12 million ecstatic guests each year? In this episode, Richard Fain, former CEO and current Chairman of Royal Caribbean Group, shares how he led the company’s evolution from a small cruise line into a $16 billion global powerhouse by anchoring performance in purpose and people. Drawing from his new book, Delivering the WoW: Culture as a Catalyst for Lasting Success, Richard unpacks the mindset behind Royal Caribbean’s growth—from defining culture as a shared North Star to prioritizing fit over fitness in hiring and leadership. He explains how the company grew leaders through cross-functional rotations, built transparency through metrics like guest satisfaction and employee Net Promoter Scores, and created alignment through a shared “culture dashboard.” Along the way, he highlights lessons from bold innovations like the VR Innovation Lab—and even a runaway blimp experiment—that shaped a culture of continuous improvement and accountability. Every CHRO who believes culture is the new competitive advantage will find in this episode the proof and the playbook for making it real.

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Friday October 17, 2025: In this episode of Future Ready Today...

The Wall Street Journal reports that SHRM’s invitation to anti-DEI speaker Robby Starbuck triggered outrage across HR circles. Jacob explains why boycotting the event might reveal more about HR’s fragility than its values.

Then, a Times of India report shows nearly half of U.S. employees are secretly using AI tools at work — a growing “shadow AI” movement that exposes weak leadership and poor communication.

Reuters highlights how Citigroup’s AI copilots now save 100,000 hours per week, while Unleash.ai and Gallup reveal deep workforce divides: only one in three workers feel future-ready and just 40% have a “quality job.”

Finally, HR Canada Magazine finds that Gen Z workers feel more comfortable talking to ChatGPT than coworkers — and Harvard Business Review questions if CHROs should abandon performance improvement plans.

Each story uncovers one truth: the future belongs to leaders who can handle discomfort, embrace AI, and rebuild trust in the workplace.

Get my new book here: 8EXLaws.com

October 16, 2025: Amazon is cutting 15% of its HR team, signaling a shift from administrative people functions to data-driven, AI-powered HR. Younger workers are turning to TikTok and ChatGPT to understand their benefits instead of relying on HR portals. Facebook is re-entering the job market, bringing hiring into local digital communities. Microsoft says AI could save over 12 billion hours a year—but only if we manage “shadow AI” responsibly. And billionaire CEO Ken Griffin predicts a future where humans work just three days a week.

In this episode, Jacob Morgan breaks down what these stories really mean for leaders. What happens when HR becomes more automated than human? Why are employees trusting algorithms and influencers more than their companies? And how do leaders create balance between productivity and purpose in an AI-driven world?

Each story reveals a deeper truth: technology may change how we work, but leadership defines why we work.

October 15, 2025: AI is no longer just automating work — it’s reorganizing it.
In today’s episode of Future Ready Today, Jacob Morgan explores five major stories reshaping leadership and HR:

• 🏪 Walmart + ChatGPT: Inside the launch of “Agentic Commerce” and how it’s transforming frontline work.

• ✊ AFL-CIO’s Worker-Centered AI Agenda: Why labor unions are fighting for algorithmic transparency and worker voice.

• 💥 Former Intel CEO Pat Gelsinger’s AI Bubble Warning: The hype, the risk, and the long game for HR.

• ✈️ GE Aerospace’s $30M Workforce Training Investment: How one legacy company is doubling down on human capability.

• 🤖 The “AI Scapegoat” Story: Why blaming technology for layoffs could destroy employee trust.

Jacob breaks down what these stories mean for HR professionals and business leaders — and why the future won’t belong to those who use AI best, but to those who use it most humanly.

What if business leaders cared for their employees the way loving parents care for their children? That simple, profound shift of treating employees like family actually became the engine behind a $4 billion global success story. In this episode, Bob Chapman, Chairman of Barry-Wehmiller, also known as The CEO Who Put Humanity Back into Business, pulls back the curtain on how to build an organization that seamlessly combines economic strength with genuine human care. He explains how Barry-Wehmiller grew from an $18 million struggling manufacturer into a $4 billion global company by designing a balanced business model and fueling it with a “culture of care.” Bob also breaks down the three teachable skills behind his leadership philosophy: empathetic listening, recognition and celebration, and a culture of service. He also advocates for “hard love, not layoffs,” aiming for natural attrition and efficient design instead of job cuts because fear-based management, and short-term thinking destroy both people and performance. He even addresses the role of AI in business, arguing that technology can enhance humanity when guided by leaders who care. For CHROs leading cultural transformation, this episode offers a blueprint for turning human care into a lasting competitive advantage.

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October 10, 2025: A new era of Responsible Intelligence is emerging.
Governments are considering human-quota laws to keep people in the loop.
Kroger is rolling out a values-based AI assistant that redefines trust and transparency.
And legal experts warn that AI bias in HR could soon become a courtroom reality.

In today’s Future-Ready Today, Jacob Morgan explores how these stories signal the end of reckless automation and the rise of accountable leadership. He shares how the future of work will be shaped not by faster machines, but by wiser humans—and offers one simple “1%-a-Day” challenge to help you lead responsibly in the age of AI.

October 9, 2025: Burnout isn’t always burnout — sometimes it’s just work that’s lost its rhythm.

In today’s Future-Ready Today episode, Jacob Morgan explores six powerful signals reshaping the modern workplace. From Google tightening its hybrid work policy to new data revealing that most corporate cultures aren’t ready for AI, the future of work is moving from convenience to clarity.

You’ll hear how job seekers are prioritizing reputation over perks, why “linchpin” executives are cracking under pressure, and how one-third of leaders are now testing AI before hiring. Then Jacob takes aim at the burnout narrative — separating stress from exhaustion, and explaining why the real issue is recovery, not overwork.

He closes with the 1%-a-Day Challenge: one practical habit to build discipline, focus, and energy for the long game of leadership.

If you lead teams or shape culture, this episode will help you rethink what it truly means to be future-ready in an era where easy work is over — and meaningful work is what’s next.

AI was supposed to make work faster and smarter — but for many organizations, it’s doing the opposite.

In this episode, Jacob breaks down three powerful signals shaping the AI reality check every leader needs to understand:

• AI Workslop – the flood of low-quality, machine-generated output wasting time and eroding trust.
• The AI Plateau – why 95% of companies report no measurable ROI from their AI tools.
• The EY Report – new data revealing nearly $4.4 billion in financial losses from poor AI governance.

Through a futurist lens, Jacob reveals why the next competitive advantage won’t go to the fastest adopters — but to the most discerning ones. He shares how future-ready leaders can design systems of clarity, ethics, and accountability to make AI truly work for people, not against them.

CHROs today face a pressing mandate: how to build cultures of clarity and belonging while navigating hybrid work, rising employee expectations, and the disruptive pace of AI. The risk of drifting into transactional cultures is real, yet so is the opportunity to shape organizations where culture drives performance and technology enables growth. The question for CHROs is, how do you create alignment while preparing your workforce for what’s next? In this episode, Paulo Pisano, EVP and CHRO at Booking Holdings—and the leader shaping the Future of Work for 24,000 employees—shares how culture and AI intersect to redefine leadership. He explains why culture is ultimately about how people get things done, why clarity is the cornerstone of inclusion, and what it means to bring your “whole professional self” to work. Paulo also addresses polarizing topics at work, the trade-offs of remote versus office culture, and how employee sentiment, trust in leadership, and decision effectiveness can be measured as cultural indicators. Finally, he offers a forward-looking view on how generative and agentic AI—through both HR applications and customer-facing tools—are accelerating productivity and experimentation, and what this means for reskilling and the future role of HR in shaping culture.

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We’ve all had that moment: working at a job we dislike, then moving to a nearly identical role at a different company, and suddenly loving it. The work didn’t change, the industry didn’t change, and the location didn’t change. So what did? The answer is the environment. In today’s Leadership Spark, we explore why employee experience has become the foundation of modern workplaces. Drawing on research, case studies, and over 150 executive interviews, I share why employee experience is not about perks, but about fundamentally changing how organizations shape the environment in which work gets done. Every employee’s experience comes down to three things: culture, technology, and physical space. Organizations can’t control the work employees choose to do, but they can control the environment around it, and that environment determines whether people love or hate their jobs.

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The future of work is unfolding faster than anyone expected, and leaders are scrambling to keep up. In this special Best of the Quarter episode, we revisit two standout conversations that tackle the future of work from very different, yet complementary angles. Charlotte Eaton, Chief People Officer at Arm, shares how the company is rolling out AI tools to thousands of employees, the cultural shifts required to keep pace with rapid technological change, and the risks of outsourcing human thinking to machines. Joe Hart, President and CEO of Dale Carnegie, explores why timeless human skills like empathy, trust, and confidence are more vital than ever, especially as younger generations enter the workforce and AI reshapes how we work. Together, these episodes reveal that the future of work isn’t about choosing between people or technology—it’s about how leaders bring both together.

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Bad leadership doesn’t just hurt engagement. It can literally hurt people. Studies show that working under a poor leader is one of the leading causes of stress, contributing to health issues like cardiovascular disease. On the other hand, great leaders don’t just make work enjoyable. They shape culture, values, and even society itself. In today’s Leadership Spark, I explore why leadership matters more than ever and what it will take to be a leader in the future. I share insights from my extensive research, including interviews with 140 CEOs from some of the world’s biggest organizations and a global LinkedIn study with nearly 14,000 employees. Together, these conversations reveal how leadership is being redefined in the face of AI, globalization, and the changing expectations of employees, and why every leader needs to rethink their role as a lighthouse for the future.

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What does it take to lead 800,000 employees across nearly 10,000 hotels into the future of work? In this episode of Future Ready Leadership, I speak with Ty Breland, CHRO of Marriott International, about how the company is building a workforce strategy that is tech-enabled but human-centered. Ty explains why technology should automate tasks but create more space for authentic human connection, how Marriott is using AI and workforce analytics to inform smarter decisions, and why wellbeing must now include financial and mental resilience alongside physical health. We also explore why leaders need to shift from annual surveys to real-time listening if they want employees to feel genuinely heard, how Marriott develops leaders from the frontline to the executive suite, and why Ty reframes change management as “change acceleration,” built on alignment, healthy debate, and agility.

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Work is supposed to be human, but too often it feels like the opposite. For decades, we’ve built organizations on outdated assumptions: managers as “slave drivers,” employees as “cogs,” and work itself as “drudgery.” No wonder so many people feel disconnected. In today’s Leadership Spark, I break down what employee experience really means and why it’s the foundation of the future of work. We start by unpacking the basic concept of “experience” itself, how it shapes our memories, and why those memories define the relationships employees want, or don’t want, to have with their organizations. From there, we explore the flawed assumptions we’ve built work on, and what it takes to shift from a model of utility, where people need to work, to one of experience, where people want to show up. The future of work isn’t about cake, ping-pong tables, or corporate slogans. It’s about designing organizations where humanity comes first.

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Leadership may come with titles, pay, and freedom, but it also demands sacrifice, and too often, leaders forget this truth. When they do, organizations slip into coddling cultures, unclear values, and employees unprepared for the realities of work. In this episode, Patrick Lencioni, CEO of The Table Group and bestselling author of The Five Dysfunctions of a Team and Working Genius, breaks down what leadership really requires and why so many organizations get it wrong. We explore why true leadership is rooted in service, clarity, and accountability, not perks or comfort, and caution against the dangers of companies trying to be “everything to everyone.” We also explore the balance between inclusion and responsibility, the widespread misuse of psychological safety, and how overemphasizing well-being can unintentionally weaken resilience. This conversation is a reminder that leaders must be brutally clear about values, hire for humility, hunger, and smarts, and embrace discomfort as the foundation for growth and long-term success.

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What makes vulnerability in leadership powerful, but also dangerous? Leaders often confuse vulnerability with simply admitting mistakes or showing emotions. But without the right foundation, being “open” can backfire, leaving you looking weak or incompetent instead of inspiring trust. In today’s Leadership Spark, the spotlight is on the eight attributes of vulnerable leaders, distilled from my conversations with over 100 global CEOs. The discussion reveals that vulnerability on its own isn’t enough. It has to be paired with strong leadership qualities. We’ll unpack the three crucial attributes leaders need, such as competence, self-confidence, and motivation. You’ll hear real-world stories from failed $150M bets to CEOs battling panic attacks that show how uncomfortable but necessary vulnerability is.

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What does it really take to reach the top of an organization? Beyond the glossy titles and corner offices lies a culture of sacrifice, long hours, and relentless client demands that shape modern leadership. In this episode, we sit down with Pat Tomlinson, CEO of Mercer, to explore the realities of work culture, the growing “996” trend of long hours, and the sacrifices it takes to rise to senior leadership. Pat shares candid reflections on his own work ethic and why hard work, visibility, and flexibility remain cornerstones for career growth, particularly in professional services. From there, the conversation expands into major workplace shifts—declining birth rates, longevity risk, and the mounting pressures on healthcare and retirement systems. We also discuss the war for talent, the evolving role of employee experience and wellness programs, and the balance between organizational support and individual accountability. Finally, we explore AI’s impact on work, why productivity gains require redesigning jobs rather than bolting on technology, and the cultural challenges leaders face in adopting these tools.

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We often talk about employee engagement, but before that comes something deeper: experience itself. Just like we invest our own time and money into personal experiences that create lasting memories, employees evaluate their organizations through the experiences they have at work. The problem? For over a century, companies have designed work as if humans were robots—linear, rigid, process-driven, and void of humanity. From definitions of “manager” as “slave driver” to “employee” as “cog,” the very language of work reveals how broken the system has been. But times have changed. In today's Leadership Spark, we'll unpack the true meaning of experience at work and why it’s become the defining factor of the future workplace. If organizations want to attract, retain, and inspire talent, they must redesign around humanity, not utility. This episode explores why experience is the missing link between engagement and performance, and how leaders can bring humanity back to work.

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AI is shaping the future of work, no doubt, but are organizations truly ready to harness its full potential? Beyond the hype, leaders are grappling with challenges around AI adoption, cultural resistance, and the fear of losing human judgment in the process. What do leaders need to know about balancing AI’s promise with its pitfalls? In this episode, Peter Mahoney, Chief Commercial Officer at GoTo (formerly LogMeIn), reflects on decades of technology transformation and what it reveals about today’s AI moment. We explore why AI feels both overhyped and underutilized, the gap between IT leaders and employees, and how workplace culture influences adoption. Peter highlights where AI already delivers real productivity gains—from virtual assistants enhancing customer experience to tools that accelerate workflow integration and employee training. At the same time, he warns about the risks of over-reliance, AI limitations, and the need for leaders to protect critical thinking in their organizations. You’ll gain a clear view of how leaders can use AI responsibly to innovate, protect culture, and guide the future of work.

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What if your leadership skills were truly borderless? Could you step into any culture, any team, anywhere in the world—and still thrive? That’s the challenge and opportunity of developing a Global Citizen mindset, one of the most crucial traits for leaders today. In today’s Leadership Spark, I share why the Global Citizen mindset is a non-negotiable skill for modern leaders. I tell the story of a remarkable CEO who defied cultural limitations in Morocco, built her career across multiple countries, and earned the nickname “Water Lady” for brokering a major deal between Saudi Arabia and the U.S. We explore how leading in different cultures teaches unique lessons—like patience in Japan or entrepreneurship in the U.S.—and why cultural blind spots, such as Disney’s failed “Euro Disney” launch, can sink even the strongest brands. You can’t lead a world-sized organization without a world-sized mindset. Check out what it means to build this mindset in this episode.

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In business and in life, the most dangerous risk you can take is avoiding risk altogether. Whether it’s leading a team, making strategic investments, or navigating unpredictable markets, risk is always present, yet most leaders misunderstand how to harness it. In this episode, Jim McCormick, best-selling author (The First Time Manager, The Power of Risk) and founder of the Research Institute of Risk Intelligence, shares lessons from 5,590 skydives, high-stakes political decision-making, and years of advising executives on building “risk intelligent” organizations. He breaks down why people are naturally risk-averse, the two-part “Risk Equation” leaders must master, and how to balance instigators and mitigators for optimal decision-making. You’ll learn how to assess opportunities using ideal, most likely, and worst-case scenarios, implement “Possibility of Success Enhancement Measures” (POSSUMS) to improve outcomes, and set guardrails that encourage innovation without micromanagement. Jim also explores how to measure personal and team Risk Quotients, create cultures that reward constructive risk-taking—even when initiatives fail—and avoid the trap of over-relying on AI for critical decisions.

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The way we manage people today is built on ideas from over 100 years ago—ideas designed for factory floors, not modern workplaces. Management was originally created to enforce control, standardize behavior, and ensure compliance. Engagement, empowerment, and innovation? None of those were part of the equation. And yet, many organizations still operate with that outdated playbook, whether they admit it or not. In today’s Leadership Spark, I break down how the roots of management are still shaping the way we lead today, and why that must change. From the rigid philosophies of Frederick Taylor and Henry Fayol to the mindless “yes sir” culture revealed in David Marquet’s story as a submarine captain, we explore the dangers of blind obedience, outdated control models, and transactional leadership. You’ll also hear how even the words we use, such as manager, employee, and work still reflect an antiquated, dehumanizing view of the workplace. Things are changing, and if you want to lead the future, better start rejecting the “slave driver and cog” model now and build cultures based on trust, empowerment, and shared responsibility.

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Why do we struggle with conflict even when we know it's important? In today’s polarized and high-stakes workplace, leaders are more afraid than ever to say the wrong thing or engage in tough conversations. But avoiding conflict doesn’t protect relationships, it slowly breaks them. In this episode, Bob Bordone, Senior Fellow at Harvard Law School, shares why conflict isn’t something to fear, but something to practice and turn into a tool for connection. You’ll learn how to build conflict resilience by recognizing your default conflict style (fight, flight, freeze, fawn, or fester), why avoidance is the “slow kill” of meaningful relationships, and how to approach disagreement with assertiveness and empathy. We also tackle how to know when to engage in conflict and when to let it go, handling workplace tension and generational differences, why most workplaces misunderstand psychological safety, and why grace—not censorship—is the antidote to cancel culture. This episode will show you why discomfort isn't something to run from and give you the mindset and tools to handle conflict with more clarity, confidence, and care.

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If aliens landed on Earth and observed how we work, they’d probably be baffled. We spend most of our lives doing this thing called “work,” yet so many people feel unfulfilled, undervalued, and stuck in roles that don’t inspire them. It’s even baked into our language. Look up synonyms for “employee,” “manager,” or “work” and you’ll find words like cog, zookeeper, and drudgery. Something’s clearly broken. But the good news? It’s starting to change. In today’s Leadership Spark, I break down the five major trends reshaping how we define work: the rise of new behaviors driven by tech, generational shifts in values, globalization, increased mobility, and disruptive technologies like AI and automation. We also explore why traditional employee engagement just isn’t cutting it anymore, despite massive investment, engagement scores remain low. You’ll learn why employee experience is the real path forward. If you want to understand where the future of work is headed and what it takes to lead in it, this one’s for you.

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Why are so many employees entering the workforce unsure of themselves, lacking confidence, and not quite ready to thrive? And with AI automating more tasks by the day, what should leaders actually be focusing on to future-proof their people? The world is flooded with information at the speed of light, yet starved of real connection and human skills. So how do we bridge the growing gap between soft skills and hard results? In this episode, Joe Hart, President and CEO of Dale Carnegie, joins us to unpack how to future-proof your workforce by re-centering on timeless human principles like empathy, trust, and communication. We explore why emotional and social intelligence, not technical expertise, will define leadership success in an AI-powered world. You’ll learn how to better understand and lead across generations by shifting from judgment to curiosity, why building confidence and connection should be at the heart of your talent strategy, and why real growth starts with personal responsibility. Plus, we dive into how leaders can prepare Gen Z to be job-ready through more confidence-building and less criticism, and how to balance high-tech tools with high-touch leadership.

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What if your employee perks are actually backfiring… making people disengage faster, not stay longer? The way we attract and retain talent is overdue for a serious reset. In today's Leadership Spark, we dive into why the traditional employer-employee relationship is broken and what leaders must change to stay relevant. You’ll learn how outdated recruitment practices no longer work in a world where candidates interview you just as much as you interview them. We also unpack why engagement initiatives like free lunches or yoga classes, aren’t fixing anything long-term, and how companies end up trapped in a cycle of quick-fix perks that fail to build a lasting connection. You’ll discover the real reason behind declining engagement scores, the hidden trap of the “hedonic treadmill,” and why the next evolution of leadership is about building genuine experiences, not selling false promises.

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So much of what holds leaders back isn’t strategy or skill. It’s the invisible mindset traps we don’t even realize we’re stuck in. Most leadership challenges are created by unconscious patterns running the show beneath the surface. In this episode, we dig into what it really takes to break those patterns with Diana Chapman, executive coach and co-author of The 15 Commitments of Conscious Leadership. We explore how leaders unknowingly operate from fear instead of trust, how ego-driven patterns around control, approval, and security quietly sabotage progress, and why taking radical responsibility is a game-changer. Diana also breaks down the Drama Triangle—the victim, villain, and hero roles we slip into—and reveals how to break free from reactivity and drama to lead with more clarity and presence. We unpack why addiction to comfort and being right can quietly derail your leadership impact, and explore the dangers of greed in leadership, and what it really means to show up in a state of trust and curiosity.

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What if your office is making people miserable… and you don’t even see it? We now live in a world of hybrid work. The spaces we work in, the technology we use, and the culture we experience shape us more than we realize. If you’re still only focusing on tasks and performance while ignoring the environments that make or break engagement, you’re already falling behind. In today’s Leadership Spark, we uncover the three hidden forces driving employee experience: physical space, technology, and corporate culture. You’ll hear how these environments impact mental health, motivation, and performance, and what you can do to fix the silent culture killers draining your people. This episode will also show you why corporate culture is really the side effects of working at your company, and why modern leaders must see themselves as the front line of human connection, not just task management.

________________

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AI is moving faster than any of us can keep up. Every week brings a new tool, every month a new disruption, and leaders everywhere are left scrambling to understand what this means for their people, their culture, and their future. In this episode, I sit down with Charlotte Eaton, Chief People Officer at Arm—the company powering almost every smartphone on the planet—to explore how AI is fundamentally transforming the workplace. We discuss the skyrocketing demand for AI talent, how companies like Arm are rolling out AI tools across their workforce, and the growing pressure on leaders to stay ahead of rapid technological shifts. Charlotte shares insights on building an AI-ready culture, the risks of outsourcing human thinking to machines, and how leadership mindsets must evolve to thrive in this new era. We also explore the future of work, from the rise of AI co-pilots and system-based thinking to changing views on education, hiring, and organizational design. If you’re struggling to make sense of AI’s rapid takeover, this episode is for you.

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The world of work is changing faster than ever! Globalization, mobility, millennials, technology, and new behaviors are transforming how we lead. In today's Leadership Spark episode, I break down these five trends reshaping work and reveal why they’re forcing every manager to become a better leader. I explore how these shifts are making traditional management obsolete, why people no longer need to work for your company, and what it takes to create an environment where they want to. Get ready to rethink your leadership approach to attract and inspire top talent in today’s competitive job market. This is an episode you can’t miss.

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Most leaders avoid tough conversations out of fear—of seeming harsh, being misunderstood, or facing backlash. But the conversations we dodge are often the key to growth, accountability, and psychological safety. In this episode, Paul Falcone, bestselling author & former CHRO of Nickelodeon Animation, breaks down how leaders can approach tough conversations with clarity, confidence, and compassion. Paul introduces powerful frameworks like the “Performance vs. Conduct” model and the “iron hand with a velvet glove” approach to help leaders hold people accountable without alienating them. He explains why career development and respect in the workplace go hand in hand—and how to deliver feedback that actually builds trust instead of breaking it. We also discuss the delicate balance between psychological safety and high standards, the risks of having too much sensitivity in today’s workplace, and how values-based leadership is quickly becoming a CEO-level priority. Paul shares real-world strategies like quarterly development check-ins, “safe word” communication systems, and team-led accountability sessions to help leaders build stronger relationships while reinforcing high performance and conduct.

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What can a world chess champion teach us about the future of work? More than you think. Just like Magnus Carlsen challenged convention to become the greatest player in history, leaders today need to rethink everything about how we work, lead, and build organizations. This episode explores why challenging convention is no longer optional. We unpack the five trends reshaping work—new employee behaviors, exponential technology growth, a millennial-majority workforce, mobility, and globalization—and why clinging to outdated assumptions is a losing strategy. From redefining what it means to be a manager or employee to understanding the Josh’s of the world who thrive without traditional paths, we learn that the future belongs to leaders who aren’t afraid to question norms, rethink structure, and design organizations people actually want to be part of.

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Great ideas often die, not because they’re wrong, but because no one knows how to influence others to act on them. In leading today’s complex organizations, it’s not enough to be right. The real challenge for leaders is getting people to change behavior, and stay changed. In this episode, we sit down with Joseph Grenny, co-author of Crucial Conversations and one of the world’s leading experts on influence and behavior change, to unpack the science and strategy behind lasting behavior change using his powerful Six Sources of Influence framework. We explore the difference between persuasion and true influence, why most change efforts fail, and how even well-intentioned leaders often rely on the wrong tools—like incentives or policies—when they should be focusing on motivation, social systems, and structural design. Joseph shares real-world stories, including how The Other Side Academy transformed the lives of former felons without a single failed drug test in over a decade. We also look at corporate examples, such as how to pitch ideas internally, how to harness peer pressure the right way, diagnose resistance to change, and why influence always begins with empathy, not authority.

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Most leaders manage culture with dashboards that measure what's easy, not what's true. In this episode of Leadership Spark, KeyAnna Schmiedl, Chief Human Experience Officer at Workhuman, challenges leaders to stop relying on outdated engagement scores and start looking at what really drives culture: recognition. She explains why traditional HR data misses the lived employee experience and how recognition moments reveal the hidden influencers, team dynamics, and unspoken values shaping your organization every day. KeyAnna unpacks how recognition isn’t just a feel-good perk, but a source of human intelligence that shows who’s thriving, who’s struggling, and where your culture is strongest or weakest. Learn how to stop leading with rear-view metrics and start using recognition data to shape your culture in real time.

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This episode is sponsored by Workhuman:

AI without purpose doesn’t serve people. It’s why many companies have tried, and few have succeeded.

Workhuman is one of them. With the groundbreaking release of Human Intelligence, Workhuman combines AI with real recognition data to help leaders do right by their people, and their organization.

It’s how you spot burnout before it leads to turnover. Or discover hidden strengths before they’re overlooked. It’s how you build a culture that’s not only productive—but sustainable. That’s what future-ready leadership looks like.

Learn more at Workhuman.com and see how Human Intelligence is helping the most forward-thinking companies lead with insight, empathy, and impact.

________________

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The future of work is changing, and we can't afford to have our leaders evolve backward by sticking to outdated leadership styles. It's high time for a major upgrade because this new era of work won't wait for you to catch up. In this three-part episode, we explore what it takes to thrive at the highest levels of leadership across three urgent dimensions: executive readiness, AI fluency, and hybrid work strategy. We begin with Mark Thompson, world’s #1 CEO coach and author of CEO Ready, who shares what it really takes to step into the top seat: mastering leadership languages, building trust with your boss, and aligning ambition with the real demands of executive life. Then we dive into the age of AI with Dr. Michael Chui, Senior Fellow at McKinsey and QuantumBlack AI, who explains how agentic AI is reshaping leadership itself—from decision-making and team structure to the rising need for leaders who can manage machines as skillfully as people. Finally, we turn to the workplace of the future with Stanford Professor Dr. Nicholas Bloom, the world’s top expert on remote work, who debunks common myths, lays out why hybrid work is the sweet spot, and reveals how AI might accelerate the decline of fully remote roles.

________________

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The real game of the future of work is how to unstuck yourself from the past. As the workplace keeps changing, new expectations are reshaping what it means to work, manage, and lead. But instead of preparing, many organizations are just reacting to challenges, caught off guard by the shifts they should've seen coming. So what’s behind this disruption? In today's Leadership Spark, we break down the five trends driving the future of work: new behaviors, technology, the rise of millennials, mobility, and globalization. These fundamental shifts are already changing how we attract talent, design jobs, and build cultures. If you're still leading with a 20th-century playbook in a 21st-century world, it’s time to upgrade. Explore the trends, the real stories behind them, and what you need to do right now to stay ahead in this episode.

________________

This episode is sponsored by Workhuman:

AI without purpose doesn’t serve people. It’s why many companies have tried, and few have succeeded.

Workhuman is one of them. With the groundbreaking release of Human Intelligence, Workhuman combines AI with real recognition data to help leaders do right by their people, and their organization.

It’s how you spot burnout before it leads to turnover. Or discover hidden strengths before they’re overlooked. It’s how you build a culture that’s not only productive—but sustainable. That’s what future-ready leadership looks like.

Learn more at Workhuman.com and see how Human Intelligence is helping the most forward-thinking companies lead with insight, empathy, and impact.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

We’ve built a world where products appear with a click and groceries restock like clockwork...until they don’t. When the pandemic hit, it wasn’t just shelves that went empty, it was our illusions of a stable, efficient global supply chain that collapsed. And it wasn’t a freak accident, it was decades in the making. In this episode, we sit down with Peter Goodman, Global Economic Correspondent for The New York Times and bestselling author of How the World Ran Out of Everything: Inside the Global Supply Chain. Peter brings a deep, behind-the-scenes look at how global trade works, and what happens when it doesn’t. We unpack the hidden risks and questionable logic behind decades of offshoring, our blind devotion to just-in-time inventory, and a relentless pursuit of shareholder maximization at the expense of resilience.

Peter covers the untold story behind what went wrong during the pandemic and why it could happen again, why we became too dependent on China, and how consulting firms and shareholder obsession made things worse. We also dive into how AI could help (or hurt) global logistics, why nationalistic trade policies could hurt your business more than you think, and what the future of trade and sourcing looks like in a more unstable world.

________________

This episode is sponsored by Workhuman:

AI without purpose doesn’t serve people. It’s why many companies have tried, and few have succeeded.

Workhuman is one of them. With the groundbreaking release of Human Intelligence, Workhuman combines AI with real recognition data to help leaders do right by their people, and their organization.

It’s how you spot burnout before it leads to turnover. Or discover hidden strengths before they’re overlooked. It’s how you build a culture that’s not only productive—but sustainable. That’s what future-ready leadership looks like.

Learn more at Workhuman.com and see how Human Intelligence is helping the most forward-thinking companies lead with insight, empathy, and impact.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

What does real employee recognition look like, and why do so many leaders still get it wrong? In today’s Leadership Spark, I explore how one emotional moment completely changed a leader’s definition of what it means to acknowledge and value your people. We talk about the silent cost of unspoken appreciation, why recognition should never be a top-down policy, and how small, authentic gestures can create lasting cultural change. If you think saying “thank you” is optional, you’ll change your mind after hearing this episode.

________________

This episode is sponsored by Workhuman:

AI without purpose doesn’t serve people. It’s why many companies have tried, and few have succeeded.

Workhuman is one of them. With the groundbreaking release of Human Intelligence, Workhuman combines AI with real recognition data to help leaders do right by their people, and their organization.

It’s how you spot burnout before it leads to turnover. Or discover hidden strengths before they’re overlooked. It’s how you build a culture that’s not only productive—but sustainable. That’s what future-ready leadership looks like.

Learn more at Workhuman.com and see how Human Intelligence is helping the most forward-thinking companies lead with insight, empathy, and impact.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

Is college still worth it? As tuition rises and dropout rates soar, the big question everyone’s asking is: how do we prepare young people for a future we can’t predict? In this episode, Dr. Robert McMahan, President of Kettering University, unpacks the evolving crisis in higher education and what it truly means to prepare students for the future. He sheds light on the rise of “adulting” classes as a symptom of a larger issue: students entering college without essential life skills. Dr. Robert gives us a peek into Kettering University's integrated experiential model, where students rotate between 12 weeks in class and 12 weeks in cooperative placement roles at real companies—not internships, but embedded work. We also look into why traditional four-year universities are struggling, facing declining public trust, overcapacity, and the looming demographic cliff, and how new learning models and market disruptions are forcing a much-needed reimagining of higher education. Dr. McMahan emphasizes that future-proofing students isn’t about teaching them fixed skills like coding, but cultivating habits of mind: critical thinking, adaptability, resilience, and the ability to solve complex problems.

________________

This episode is sponsored by Workhuman:

Don't you hate how every HR company out there says they are powered by AI? The truth is most difficult if it's just fluff. Human Intelligence™ from Workhuman is one of the few solutions that actually uses AI to help you get insights about your culture by analyzing the recognition data of your workforce.

It helps managers coach better, shows you where culture is thriving, and is so effective at helping companies make smarter decisions, Workhuman backs it with the industry's only ROI Guarantee. In a world of noisy tech, this one actually feels... human.

Learn more at Workhuman.com and see how Human Intelligence is becoming a force for good in the workplace.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

Imagine waking up one day and realizing the world changed, but you didn’t. That’s what it’s like for many organizations today, stuck on a decades-long train ride, speeding ahead without ever looking out the window. The future of work isn’t coming. It’s already here, and most companies are still running on definitions of “work,” “manager,” and “employee” that feel more like satire than strategy. Work sucks for too many people, and it doesn’t have to. In today's Leadership Spark, we break down the five major trends transforming work as we know it: evolving behaviors, shifting demographics, globalization, mobility, and accelerating tech. As we step into the future of work, organizations must get off the train, look up, and start designing work that actually works for humans.

________________

This episode is sponsored by Workhuman:

Don't you hate how every HR company out there says they are powered by AI? The truth is most difficult if it's just fluff. Human Intelligence™ from Workhuman is one of the few solutions that actually uses AI to help you get insights about your culture by analyzing the recognition data of your workforce.

It helps managers coach better, shows you where culture is thriving, and is so effective at helping companies make smarter decisions, Workhuman backs it with the industry's only ROI Guarantee. In a world of noisy tech, this one actually feels... human.

Learn more at Workhuman.com and see how Human Intelligence is becoming a force for good in the workplace.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

AI is the most powerful tool humanity has ever created. Yet, it’s also a black box we barely understand. How do we build the future of work with a system that can make decisions, take actions, and sometimes… make it up as it goes? In today's episode, Babak Hodjat, CTO of AI at Cognizant, joins us to uncover the truth and the hype behind today’s most powerful AI technologies. We explore the evolution of agentic AI, multi-agentic platforms, and how organizations like Cognizant are already using AI agents to streamline RFPs, HR systems, and even intranet interactions. Babak exposes the promise and pitfalls of large language models, breaks down AI hallucinations, and debates whether AI truly "understands" anything or just predicts the next word. We also unpack the difference between AI and algorithms, the current capabilities (and limits) of generative AI, and address the ongoing challenge of AI trust, ethics, and resilience in real-world business contexts. Expect mind-blowing stories about AI agents threatening to expose fake affairs, hacking game systems, and working alongside humans in a multi-agent workforce.

________________

This episode is sponsored by Workhuman:

Don't you hate how every HR company out there says they are powered by AI? The truth is most difficult if it's just fluff. Human Intelligence™ from Workhuman is one of the few solutions that actually uses AI to help you get insights about your culture by analyzing the recognition data of your workforce.

It helps managers coach better, shows you where culture is thriving, and is so effective at helping companies make smarter decisions, Workhuman backs it with the industry's only ROI Guarantee. In a world of noisy tech, this one actually feels... human.

Learn more at Workhuman.com and see how Human Intelligence is becoming a force for good in the workplace.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

Chief Human Resources Officers (CHROs) are now responsible for shaping the future of work. But to do that, you can’t stay in the HR box. To HR leaders, it's time to stop thinking of yourself as administrators and start showing up as architects of human transformation. The new world of work operates on an entirely new playbook, we can't keep putting band-aids on outdated systems. We must start reimagining work itself. In today's Leadership Spark, we're rethinking the outdated ideas about work, engagement, and the role of HR in shaping the future. We explore why perks don’t create real employee experience, how employer branding often masks the truth about our workplaces, and what it takes to move from managing people to truly transforming how we work.

________________

This episode is sponsored by Workhuman:

Don't you hate how every HR company out there says they are powered by AI? The truth is most difficult if it's just fluff. Human Intelligence™ from Workhuman is one of the few solutions that actually uses AI to help you get insights about your culture by analyzing the recognition data of your workforce.

It helps managers coach better, shows you where culture is thriving, and is so effective at helping companies make smarter decisions, Workhuman backs it with the industry's only ROI Guarantee. In a world of noisy tech, this one actually feels... human.

Learn more at Workhuman.com and see how Human Intelligence is becoming a force for good in the workplace.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

The workplace is evolving, but not without friction. AI, culture, and leadership expectations are colliding, and while some leaders scramble to keep up, others are creating environments that feel more like day spas than places of work. How do you lead with kindness while still setting high expectations? In this episode of Future Ready Leadership, I spoke with KeyAnna Schmiedl, Chief Human Experience Officer at Workhuman, about what it really takes to evolve workplace culture and leadership in a time of rapid change. We explored the current state of AI and its role in supporting, not replacing the human element at work. KeyAnna sheds light on the shift from compliance-focused HR to human experience-focused leadership, and how organizations can avoid the trap of over-accommodation and instead focus on clarity, accountability, and human-centered leadership. We discussed the misapplication of psychological safety, the dangers of therapy language, the importance of building resilience and critical thinking, and why companies struggle to define and communicate their true culture.

________________

This episode is sponsored by Workhuman:

Don't you hate how every HR company out there says they are powered by AI? The truth is most difficult if it's just fluff. Human Intelligence™ from Workhuman is one of the few solutions that actually uses AI to help you get insights about your culture by analyzing the recognition data of your workforce.

It helps managers coach better, shows you where culture is thriving, and is so effective at helping companies make smarter decisions, Workhuman backs it with the industry's only ROI Guarantee. In a world of noisy tech, this one actually feels... human.

Learn more at Workhuman.com and see how Human Intelligence is becoming a force for good in the workplace.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

We’ve misunderstood what it really means to lead with vulnerability. Organizations are falling into a dangerous trap of glorifying vulnerability without pairing it with accountability. That's why workplace cultures that enable excuses, not growth, exist. In this episode, we explore why vulnerability at work has gone too far, and how it’s being misused as a shield from accountability. We draw a sharp line between simply being vulnerable and leading with vulnerability, which means owning your gaps and showing what you’re doing to grow. When vulnerability lacks follow-through, it creates a culture of entitlement instead of growth. With all the changes happening fast in the modern world of work, leaders can't afford to not course-correct. It's time to redefine what vulnerability should look like at work.

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This episode is sponsored by Workhuman:

Don't you hate how every HR company out there says they are powered by AI? The truth is most difficult if it's just fluff. Human Intelligence™ from Workhuman is one of the few solutions that actually uses AI to help you get insights about your culture by analyzing the recognition data of your workforce.

It helps managers coach better, shows you where culture is thriving, and is so effective at helping companies make smarter decisions, Workhuman backs it with the industry's only ROI Guarantee. In a world of noisy tech, this one actually feels... human.

Learn more at Workhuman.com and see how Human Intelligence is becoming a force for good in the workplace.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

AI is a double-edged sword—boosting capabilities while amplifying risks if used carelessly. Every leader today is racing to understand how AI will impact their business. So, how can you protect your organization? In this episode, Steve Schmidt, SVP and Chief Security Officer at Amazon, breaks down the real risks at the intersection of AI, cybersecurity, and leadership. Steve shares why the biggest cybersecurity threats aren’t just technical but human, highlighting how AI lowers the barrier for attacks like phishing and social engineering. We explore the concept of agentic AI, which doesn’t just generate information but takes action; this creates new risks that would require leaders to rethink authentication, output validation, and compartmentalization. Steve also shares how Amazon speeds up security reviews by up to 80% with AI, all while keeping humans in the loop to guard against flaws. Today, it’s of high importance to build a strong security culture, and address the rising risks of shadow AI inside organizations. Because while AI is a powerful tool, it’s not a magic bullet. Leaders must pair AI with human oversight, robust training, and thoughtful guardrails to protect their organizations.

________________

This episode is sponsored by Workhuman.

These days, it feels like there isn’t much good to go around in the world of work. 

But Workhuman knows when we celebrate the good in each of us, we bring out the best in all of us.

It’s why they created the world’s # 1 employee recognition platform — and they didn’t stop there, combining rich recognition data with AI to create Human Intelligence, so you can get uniquely good insights into performance, skills, engagement and more.

To learn more about how you can join their force for good, go to Workhuman.com, or check out their own podcast, “How We Work,” which explores the trends, issues, relationships, and experiences that shape our workplaces.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

Too often, vulnerability at work is misunderstood as either oversharing or a sign of weakness. What many leaders overlook is how it can be their superpower if used the right way. In this episode, we explore how to lead with vulnerability without losing your leadership edge by pairing your openness with intention and direction. We discuss the “vulnerable leader equation,” a reminder that showing emotion or imperfection isn’t weakness when paired with purpose. You’ll also learn about the “vulnerability mountain” framework: identify what’s easy (base camp), what’s hard (the peak), and take small daily steps to climb. Plus, we touch on the importance of intention, the core of the "vulnerability wheel," and why knowing why you're opening up matters just as much as how.

________________

This episode is sponsored by Workhuman.

These days, it feels like there isn’t much good to go around in the world of work. 

But Workhuman knows when we celebrate the good in each of us, we bring out the best in all of us.

It’s why they created the world’s #1 employee recognition platform — and they didn’t stop there, combining rich recognition data with AI to create Human Intelligence, so you can get uniquely good insights into performance, skills, engagement and more.

To learn more about how you can join their force for good, go to Workhuman.com, or check out their own podcast, “How We Work,” which explores the trends, issues, relationships, and experiences that shape our workplaces.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

CHROs, your role has never been more vital or more complex. AI, shifting politics, hybrid work, and evolving employee expectations, have taken the front seat in today's world of work. The future says you’re no longer just managing HR, you’re redefining the workplace itself. That’s exactly why I launched Future of Work Leaders, a supportive global community built specifically for CHROs who are ready to move beyond traditional HR and are committed to building future-ready organizations. 

In this episode, I share highlights from our very first 2025 gathering, where CHROs from some of the world’s most respected brands came together to discuss the real challenges and opportunities shaping the future of work. I’m taking you behind the scenes of our inaugural Future of Work Leaders CHRO event, hosted at the Neiman Marcus Innovation Hub in Dallas. We brought together 40 CHROs from organizations like Johnson & Johnson, Northrop Grumman, Tractor Supply, Amway, and others to have deep, honest conversations about what’s really driving change today. Topics like the evolving role of DEI, AI integration, hybrid work models, culture transformation, and even the political climate's impact on work.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

Leading a business with 100,000 employees and $84 billion in revenue isn’t for the faint of heart. Every executive talks about culture and results, but few have done it at this scale. So how do you lead without losing your soul? In this episode, Chris Nicholas, President and CEO of Sam’s Club, pulls back the curtain on what leadership really looks like when the stakes are massive. He shares why purpose and grit—not ego—are the foundation of great leadership. You’ll learn why 85% of Sam’s Club managers started as hourly workers, how Chris uses “ultra-endurance leadership” to stay sharp, and why leaders should run toward difficult things. He also unpacks his trust formula to build trust in a massive organization, how to lead without entitlement, and how to connect your work to a bigger purpose. From energy and sacrifice to upward mobility and culture, Chris shows how business performance and people-first leadership can coexist.

________________

This episode is sponsored by Workhuman.

These days, it feels like there isn’t much good to go around in the world of work. 

But Workhuman knows when we celebrate the good in each of us, we bring out the best in all of us.

It’s why they created the world’s # 1 employee recognition platform — and they didn’t stop there, combining rich recognition data with AI to create Human Intelligence, so you can get uniquely good insights into performance, skills, engagement and more.

To learn more about how you can join their force for good, go to Workhuman.com, or check out their own podcast, “How We Work,” which explores the trends, issues, relationships, and experiences that shape our workplaces.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

We’ve all had the experience of working for a bad leader, the kind that drains your energy, stifles your motivation, and makes Monday mornings feel like a dreadful chore. But great leaders do the opposite. And in a world evolving faster than ever, we can’t afford to leave leadership to chance. In today’s Leadership Spark, we’ll tackle two big questions: Will the leader of 2030 be different from today’s leader? And if so, how? Backed by insights from 140+ CEO interviews and a global LinkedIn survey of nearly 14,000 employees, I share the timeless traits leaders must keep, and the new skills they must develop to lead in a rapidly changing world. Get a clearer understanding of what leadership really means, why most people can’t define it, and what it will take to lead organizations, and society, into the future.

________________

This episode is sponsored by Workhuman.

These days, it feels like there isn’t much good to go around in the world of work. 

But Workhuman knows when we celebrate the good in each of us, we bring out the best in all of us.

It’s why they created the world’s #1 employee recognition platform — and they didn’t stop there, combining rich recognition data with AI to create Human Intelligence, so you can get uniquely good insights into performance, skills, engagement and more.

To learn more about how you can join their force for good, go to Workhuman.com, or check out their own podcast, “How We Work,” which explores the trends, issues, relationships, and experiences that shape our workplaces.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

The rules of leadership have changed, but most leaders didn't get the memo. We’re leading in a time of constant disruption, fractured teams, and AI eating away at every corner of the workplace. It’s no longer enough to rely on outdated mindsets, old leadership playbooks, and hoping for the best. In this episode, we explore what real future-ready leadership looks like. Navy SEAL and leadership coach Rich Diviney shares why it’s not your skills, but your attributes, like resilience and adaptability, that determine how you lead under pressure and make you an elite leader. Keith Ferazzi, Founder, Chair, & CEO at Ferrazzi Greenlight, rewrites the traditional leadership script by laying out his “teamship” model for building teams that hold each other accountable. And finally, Dan Priest, US Chief AI Officer of PwC, shows how to stop fearing AI and start using it as a strategic edge. This is the mindset, model, and method leaders need to thrive and lead effectively in this next era. Don't miss it!

________________

This episode is sponsored by Workhuman.

These days, it feels like there isn’t much good to go around in the world of work. 

But Workhuman knows when we celebrate the good in each of us, we bring out the best in all of us.

It’s why they created the world’s # 1 employee recognition platform — and they didn’t stop there, combining rich recognition data with AI to create Human Intelligence, so you can get uniquely good insights into performance, skills, engagement and more.

To learn more about how you can join their force for good, go to Workhuman.com, or check out their own podcast, “How We Work,” which explores the trends, issues, relationships, and experiences that shape our workplaces.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

We often think of employee experience as a checklist: better offices, better technology, better perks. But we’ve been missing the bigger picture all along. In today’s Leadership Spark, we dive deep into how employee experience has fundamentally evolved, and why it's now the most powerful lever leaders have to shape trust, loyalty, and performance at work. Drawing on research from 252 organizations and insights from 150 senior executives, we’ll explore the real drivers of experience: culture, technology, and physical space. You’ll learn why work today isn't just about what people do, but about the environment that shapes how they feel, how they connect, and why they stay. If you want to future-proof your leadership and your organization, it starts with designing an experience worth fighting for.

________________

This episode is sponsored by Workhuman.

These days, it feels like there isn’t much good to go around in the world of work. 

But Workhuman knows when we celebrate the good in each of us, we bring out the best in all of us.

It’s why they created the world’s # 1 employee recognition platform — and they didn’t stop there, combining rich recognition data with AI to create Human Intelligence, so you can get uniquely good insights into performance, skills, engagement and more.

To learn more about how you can join their force for good, go to Workhuman.com, or check out their own podcast, “How We Work,” which explores the trends, issues, relationships, and experiences that shape our workplaces.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

What if the biggest thing holding us back from living the American Dream isn’t our circumstances, but our mindset? In this episode, Mark Matson, Author of Experiencing the American Dream and CEO of Matson Money, breaks down what the American Dream really means today. Mark explains how your "screen" or the mental filters shape the way you see the world, your actions, results, and ultimately your life. He makes a strong case that the American Dream isn’t dead, it’s just being filtered through the wrong lens of the “juicy victimhood” mentality, entitlement, and resentment. He also explores how these mindsets are showing up in the workplace and it’s killing growth. Mark also points out how many people today, especially younger generations, live as if they’re still stuck in the coal mines of the past, despite having more tools, technology, and opportunity than ever before. He explains why leaders need to stop over-parenting employees because real change starts with personal accountability, resilience, and creativity. We also unpack how to build high-performance teams and how the concept of addition through subtraction helps you build a stronger team.

________________

This episode is sponsored by Workhuman.

Here’s a good question for you: Who in your marketing department is a flight risk? How about: Where are your talent or skills gaps? Or: Which employees make up your next generation of leaders?

If you couldn’t answer any of these, then you need to check out Human Intelligence™, from Workhuman.

By combining AI with the rich data of their #1 rated employee recognition platform, Human Intelligence unlocks insights and capabilities that redefine talent management, cultural transformation, and employee engagement.

Want to learn more? Go to workhuman.com and learn how today’s leading companies are turning AI into a force for good with Human Intelligence.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

We’ve thrown the entire pantry at employee engagement from hot yoga to free snacks to branded hoodies, and somehow, people are still checking out. In today’s Leadership Spark, we call out the broken cycle of gimmicky engagement strategies and look at what actually drives loyalty, performance, and retention in the modern workplace. Spoiler: it’s not about giving people more stuff. It’s about giving them something to believe in. We’ll unpack why smart companies are ditching the perks arms race and building something better: a workplace that feels like an experience, not a transaction. If you're tired of short-term fixes and ready to build real culture, press play.

________________

This episode is sponsored by Workhuman.

These days, it feels like there isn’t much good to go around in the world of work. 

But Workhuman knows when we celebrate the good in each of us, we bring out the best in all of us.

It’s why they created the world’s # 1 employee recognition platform — and they didn’t stop there, combining rich recognition data with AI to create Human Intelligence, so you can get uniquely good insights into performance, skills, engagement and more. 

To learn more about how you can join their force for good, go to Workhuman.com, or check out their own podcast, “How We Work,” which explores the trends, issues, relationships, and experiences that shape our workplaces.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

AI is becoming more powerful and autonomous. What we once thought was a future trend is now reshaping how organizations are operating today. But the biggest risk of AI isn't replacement. More likely, it's reliance. Are you prepared for what's coming? In today's episode, Dr. Michael Chui, Senior Fellow at McKinsey and QuantumBlack AI, reveals how AI is rewriting the rules of competition, leadership, and even hiring structure. You’ll learn why over-relying on AI can erode human judgment and creativity, how to build organizations that balance human decision-making with machine efficiency, and why managing AI agents will soon be as important as managing people. Dr. Chui shares how leaders can prevent “silent automation” from taking over their teams, what skills future managers must develop (including prompt engineering and oversight), and how companies can redesign roles, workflows, and organizational structures to thrive in the era of agentic AI.

________________

This episode is sponsored by Workhuman.

Here’s a good question for you: Who in your marketing department is a flight risk? How about: Where are your talent or skills gaps? Or: Which employees make up your next generation of leaders?

If you couldn’t answer any of these, then you need to check out Human Intelligence™, from Workhuman.

By combining AI with the rich data of their #1 rated employee recognition platform, Human Intelligence unlocks insights and capabilities that redefine talent management, cultural transformation, and employee engagement.

Want to learn more? Go to workhuman.com and learn how today’s leading companies are turning AI into a force for good with Human Intelligence.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

Most leaders think vulnerability is risky, but avoiding it is far riskier. Despite all the research and talk about authenticity, only 11% of companies view vulnerability as a leadership strength—and 84% of employees rarely, if ever, see it practiced. That’s a problem. In today’s Leadership Spark, we explore what happens when leaders embrace vulnerability, and what’s lost when they don’t. Backed by my research across thousands of employees and organizations, you'll uncover in this episode how leading with vulnerability isn’t just about being authentic. It’s a strategy for building trust, connection, and lasting impact. You'll also learn how to balance confidence with openness, and why your team might be waiting for you to go first in being vulnerable.

________________

This episode is sponsored by Workhuman.

Here’s a good question for you: Who in your marketing department is a flight risk? How about: Where are your talent or skills gaps? Or: Which employees make up your next generation of leaders?

If you couldn’t answer any of these, then you need to check out Human Intelligence™, from Workhuman.

By combining AI with the rich data of their #1 rated employee recognition platform, Human Intelligence unlocks insights and capabilities that redefine talent management, cultural transformation, and employee engagement.

Want to learn more? Go to workhuman.com and learn how today’s leading companies are turning AI into a force for good with Human Intelligence.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

What does it really take to rise to the highest levels of leadership, and stay there? In this episode, I sit down with Mark Thompson, world’s #1 CEO coach and author of CEO Ready, to explore what to become a CEO-ready leader. We’ll look at the deeper work of top-most leadership: developing functional fluency, mastering seven leadership languages, and aligning your ambitions with the reality of what leadership demands. Mark shares the mindset and methods used by the world’s most successful executives, why building trust with your boss is a make-or-break move, and how to balance confident humility with productive paranoia. We dig deeper into the sacrifices leaders make, the importance of building credibility before asking for responsibility, and how to cultivate stakeholder alignment across functions, not just within your silo. If you're eyeing the next big step in your career, this episode will help prepare you to lead at the top.

________________

This episode is sponsored by Workhuman.

Here’s a good question for you: Who in your marketing department is a flight risk? How about: Where are your talent or skills gaps? Or: Which employees make up your next generation of leaders?

If you couldn’t answer any of these, then you need to check out Human Intelligence™, from Workhuman.

By combining AI with the rich data of their #1 rated employee recognition platform, Human Intelligence unlocks insights and capabilities that redefine talent management, cultural transformation, and employee engagement.

Want to learn more? Go to workhuman.com and learn how today’s leading companies are turning AI into a force for good with Human Intelligence.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

We’ve made a huge leadership mistake and chances are, your organization is still making it. We’ve separated managers and leaders like they’re different species. One is focused on processes. The other on people. But that separation might be the very thing keeping your teams disengaged and your company stuck. In today’s Leadership Spark, I’m busting the outdated myth that leadership and management are two separate roles. I share a powerful story of a nuclear submarine captain that perfectly illustrates what happens when we train leaders to lead but forget to teach them how to manage. You’ll hear why giving managers leadership training won’t fix your ‘people’ problem and why the opposite approach just might.

________________

This episode is sponsored by Workhuman.

HR just changed for good with the introduction of Human Intelligence™.​
​

By combining AI and the uniquely authentic data of Workhuman’s #1 rated employee recognition platform, Human Intelligence reveals previously unobtainable insights into skills, performance, culture and more.

Human Intelligence also helps coach employees on what good peer-to-peer recognition looks like, turning every “good job” into better engagement, retention, and wellbeing.

And it helps surface feel-good stories that illustrate the best of your company culture.

Want to learn more? Human Intelligence at Workhuman.com, and join their force for good.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

Are you a Chief Human Resource Officer trying to find a meaningful and affordable peer group that's NOT stuck in the past? I'm glad you found this episode because you're about to discover a CHRO community that's building the future of work as we speak. After speaking with over 100 CHROs for my book on employee experience, I kept hearing the same frustrations about existing groups with overpriced memberships, bloated conferences, constant sales pitches, outdated content, and a total lack of real value. So I decided to do something about it. In this episode, I’m pulling back the curtain on "Future of Work Leaders," a new community built for CHROs, by CHROs. It’s an intimate group focused on one thing only: insight-rich conversations for forward-thinking CHROs like you. If you're a CHRO who's done playing by old rules and wants to connect with other future-ready leaders from companies like Johnson & Johnson, Northrop Grumman, Dow, Amway, and more, consider this your invite.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

Everyone’s arguing about remote vs. in-office. But what if we’ve been asking the wrong question all along? Dr. Nicholas Bloom, Professor of Economics at Stanford and the world’s most cited expert on hybrid work, joins to set the record straight—and clear up the way his research is being misquoted everywhere. In this episode, he debunks the biggest myths about remote work, explains why hybrid work has become the go-to model for most Fortune 500 companies, and breaks down what’s really behind Amazon and Jamie Dimon’s return-to-office moves. We also get into why AI is more likely to replace fully remote roles than hybrid ones, what most people misunderstand about productivity from home, and the three-part formula every leader should follow to make hybrid work sustainable and effective.

________________

This episode is sponsored by Workhuman.

HR just changed for good with the introduction of Human Intelligence™.​
​

By combining AI and the uniquely authentic data of Workhuman’s #1 rated employee recognition platform, Human Intelligence reveals previously unobtainable insights into skills, performance, culture and more.

Human Intelligence also helps coach employees on what good peer-to-peer recognition looks like, turning every “good job” into better engagement, retention, and wellbeing.

And it helps surface feel-good stories that illustrate the best of your company culture.

Want to learn more? Human Intelligence at Workhuman.com, and join their force for good.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

In leadership, what happens after the conversation often matters just as much as the conversation itself. Just like in sports, where athletes chase their missed shots to score on the rebound, leaders can recover from missteps by following up. Yet, many professionals leave these moments hanging, allowing misunderstandings to fester and opportunities for growth to slip away. In today's Leadership Spark, we explore why follow-up is a critical yet often overlooked tool for leaders. Checking in after a conversation can resolve misunderstandings, build trust, and create opportunities for growth. By taking the extra step to ensure your message is received as intended, you turn potential setbacks into learning moments.

________________

This episode is sponsored by Workhuman.

HR just changed for good with the introduction of Human Intelligence™.​
​

By combining AI and the uniquely authentic data of Workhuman’s #1 rated employee recognition platform, Human Intelligence reveals previously unobtainable insights into skills, performance, culture and more.

Human Intelligence also helps coach employees on what good peer-to-peer recognition looks like, turning every “good job” into better engagement, retention, and wellbeing.

And it helps surface feel-good stories that illustrate the best of your company culture.

Want to learn more? Human Intelligence at Workhuman.com, and join their force for good.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

Remote work might be convenient, but it’s not the game-changer people think it is. If you want to grow, succeed, and actually build a career, you need to show up. That’s the message from David Sable, former CEO of Young & Rubicam and Vice Chairman at Stagwell, who believes employees should beg to be in the office—not fight against it. In this episode, David breaks down why in-person work still matters and busts the myth of remote productivity. He highlights that the best leaders won’t waste time proving to employees why they should be there. We also tackle the real impact of office culture, why career development suffers without it, and how mentorship, collaboration, and serendipity shape long-term success. You’ll discover all the reasons why leaders need to stop caving to employee demands and start running businesses the way they know they should. If you’re wondering how to future-proof your career or just trying to understand why so many leaders are pushing back on remote work this episode is for you.

________________

This episode is sponsored by Workhuman.

HR just changed for good with the introduction of Human Intelligence™.​
​

By combining AI and the uniquely authentic data of Workhuman’s #1 rated employee recognition platform, Human Intelligence reveals previously unobtainable insights into skills, performance, culture and more.

Human Intelligence also helps coach employees on what good peer-to-peer recognition looks like, turning every “good job” into better engagement, retention, and wellbeing.

And it helps surface feel-good stories that illustrate the best of your company culture.

Want to learn more? Human Intelligence at Workhuman.com, and join their force for good.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

Remote work offers convenience and flexibility, but can it truly foster the leadership development needed to excel? While virtual environments allow for increased productivity, they often fall short in cultivating the deeper skills that come from observing, interacting, and learning in person. In today’s Leadership Spark, we explore why in-person presence remains essential for aspiring leaders. Gain insights into how face-to-face interactions with senior leaders, casual conversations, and observing real-time decision-making can accelerate leadership growth. For those with ambitions to advance, showing up when others choose to stay remote may provide a unique competitive advantage. Tune in to uncover how being physically present in the workplace can unlock opportunities, build stronger relationships, and fast-track your path to leadership.

________________

This episode is sponsored by Workhuman.

HR just changed for good with the introduction of Human Intelligence™. ​By combining AI and the uniquely authentic data of Workhuman’s #1 rated employee recognition platform, Human Intelligence reveals what good looks like in your company, with previously unobtainable insights into skills, performance, culture and more. Human Intelligence also helps coach employees on what good peer-to-peer recognition looks like, turning every “good job” into better engagement, retention, and wellbeing.And it helps surface feel-good stories that illustrate the best of your company culture.
Learn about Human Intelligence at Workhuman.com, and join our force for good. 

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

What do Zone 2 training, VO2 max, cold plunges, and cognitive mapping have to do with leadership? More than you think. In this episode, Alex Hutchinson—award-winning journalist, endurance expert, and best-selling author of The Explorer’s Gene—explains why the principles of elite athletic training are just as critical for leadership. You’ll learn how top CEOs train like endurance athletes to build resilience, sharpen decision-making, and avoid burnout—not by working less, but by managing stress smarter. We dive into the real impact of corporate wellness programs, the difference between acute and chronic stress, and why organizations are treating employees like high-performance athletes. Plus, we uncover why AI and algorithms are reshaping exploration, how creativity is declining, and why the best leaders take calculated risks instead of playing it safe. If you want to sustain peak performance, outthink challenges, and thrive in a world obsessed with efficiency, this episode is for you.

________________

This episode is sponsored by Workhuman.

HR just changed for good with the introduction of Human Intelligence™. ​By combining AI and the uniquely authentic data of Workhuman’s #1 rated employee recognition platform, Human Intelligence reveals what good looks like in your company, with previously unobtainable insights into skills, performance, culture and more. Human Intelligence also helps coach employees on what good peer-to-peer recognition looks like, turning every “good job” into better engagement, retention, and wellbeing.And it helps surface feel-good stories that illustrate the best of your company culture.
Learn about Human Intelligence at Workhuman.com, and join our force for good. 

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

The thing is, vulnerability in leadership isn’t always the strength it’s cracked up to be. In fact, it can sometimes be your biggest liability. In today’s Leadership Spark, we explore the surprising truth about how vulnerability can backfire, especially for CEOs and top executives. From the dangers of opening up to the wrong people, to the physiological stress responses even the most powerful leaders experience when faced with vulnerability, this episode dives into the complex reality of being open in the workplace. We also tackle the fine line between vulnerability and competence—how showing your human side can either elevate or undermine your leadership. If you're ready to rethink the way vulnerability fits into leadership, this conversation is a must-listen.

________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

The way we work, lead, and define success is evolving faster than ever. AI is transforming industries, the office is being reimagined, and the old definition of success—chasing money and titles—is being challenged. So what does this mean for you as a leader? In this special episode of the Future Leader Podcast, we’re bringing together the most game-changing conversations from Q1 2025. Martin Ford, futurist and best-selling author, unpacks how AI is reshaping jobs, businesses, and leadership. Jordan Goldstein and Elizabeth Brink, co-CEOs of Gensler, reveal how workplace design fuels creativity, culture, and sustainability in the hybrid era, and what the office of the future looks like. Sahil Bloom, author and entrepreneur, challenges the traditional view of success, introducing a new framework for wealth—time, relationships, health, mental clarity, and financial stability. The future of leadership isn’t coming, it’s already here. This episode is your chance to get ahead of the curve. Learn all the skills you need to lead in the future of work.

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Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

Every great leader knows that the world is bigger than your comfort zone. They don’t just surround themselves with people who think like them. They seek out different perspectives, challenge their own assumptions, and learn to see through a global lens. That’s the Global Citizen Mindset, and in today’s world, it can be your competitive edge. In today's Leadership Spark, we explore how thinking beyond borders makes you a stronger leader, with insights from Ilham Kadri, CEO of Solvay, whose journey proves that real leadership isn’t about where you come from—it’s about how far you’re willing to see. Learn why leaders who think globally make better decisions, solve complex problems, and navigate uncertainty with confidence.

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Most people see investing as just stocks and numbers, but the world’s greatest investors approach it differently. Their biggest lessons go beyond money—they're about how to think, make smarter decisions, and live a richer life. William Green, bestselling author of Richer, Wiser, Happier, has interviewed over 50 legendary investors, including Charlie Munger, Howard Marks, and Sir John Templeton. Along the way, he’s uncovered powerful insights that apply not just to investing but to leadership, business, and personal growth. In this episode, William shares what leaders can learn from investors about making better decisions, avoiding costly mistakes through inversion thinking, and applying the power of compounding to knowledge, relationships, and habits. He reveals why mastering emotions matters more than mastering money, why intuition is just as critical as data, and how knowing your circle of competence helps you focus on playing games you’re equipped to win and knowing your limits. We also explore how ethical leadership isn’t just the right thing to do—it’s a long-term advantage, and long-term success is often tied to integrity, self-awareness, and learning from both wins and failures.

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Most career advice is useless. "Follow your passion." "Wait for the right opportunity." "Success happens when you get lucky." These are some of the most common (and misleading) career clichés. And if you’ve been following them, you might be stuck waiting instead of building. In today’s Leadership Spark, I’m sharing three unconventional strategies that completely changed my career and helped me build a life on my own terms. First, learning how to learn is the single most important skill you can develop—waiting for someone else to teach you what you need will keep you stuck. Second, "fake it till you make it" isn’t about pretending—it’s about rewiring your mindset so you can step into opportunities before you feel ready. And finally, chasing passion is one of the biggest career mistakes people make. Passion isn’t something you find—it’s something you bring into what you do. These three shifts changed everything for me. They’ll do the same for you. Listen now.

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Traditional performance reviews are broken—outdated, ineffective, and dreaded by employees and managers alike. Many companies scrapped them, only to bring them back in new forms. Why? What’s really driving employee disengagement? And how can AI help leaders make smarter, unbiased decisions about performance, promotions, and career growth? In today’s episode, Doug Dennerline, CEO of Betterworks, breaks down the new performance management approach replacing outdated annual reviews, and why companies are rethinking performance tracking. We also unpack how AI is transforming feedback, goal-setting, and leadership to make smarter people decisions. Hear Doug’s take on the future of hybrid work and what most managers get wrong about employee engagement. Finally, we cover how HR’s role is evolving into a strategic force in the future of work. If you lead a team, manage performance, or want to future-proof your leadership, this is a conversation you can’t afford to miss.

This episode is sponsored by Betterworks

If you’re ready to move from managing performance to shaping the future, EmpowerHR 2025 is where it begins. This exclusive event, hosted by Betterworks, is bringing together top HR innovators to share breakthrough strategies in performance management on March 20th. Save your spot at empowerhr.betterworks.com. 

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Vulnerability alone WON’T make you a great leader. Yes, vulnerability is key to trust and connection. Leaders are told to be open, admit mistakes, and be authentic. But vulnerability without leadership can backfire. Imagine a CEO addressing their company during a crisis. They acknowledge the struggles, admit uncertainty, and… stop there. No vision. No direction. Just uncertainty. That’s not leadership. That’s fear without a plan. In today’s Leadership Spark, we explore what separates vulnerability that builds trust from vulnerability that erodes confidence. You’ll discover the real formula for impactful leadership: Vulnerability + Leadership = Trust & Competence. Hear real-world examples of leaders who got it right and those who didn’t. If you’ve ever wondered how to be authentic while still inspiring confidence, this episode is for you.

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AI is moving faster than most leaders can keep up. If you’re not leveraging it, you’re already behind. But AI adoption isn’t as simple as plugging in new tech. While some companies are already using it to outpace competitors, others are stuck in analysis paralysis—unsure how to implement AI without opening themselves up to risk. If you want to lead in this AI-driven world, you can’t afford to wait. In this episode, Dan Priest, US Chief AI Officer of PwC, breaks down the biggest AI shifts happening right now and the strategies leaders need to stay ahead. You’ll learn why AI has moved from a technical tool to a business strategy driver, how companies can avoid the biggest AI adoption mistakes, the critical role of responsible AI governance, and why understanding AI’s human impact is just as important as its technical capabilities.

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The workplace has evolved. It’s no longer about employees convincing companies to hire them—it’s about companies proving why employees should want to stay. The game has changed, and so must leadership. In today's Leadership Spark, we uncover the truth about what separates employee engagement from employee experience—and why it’s the latter that drives real results. Learn why only 6% of companies are excelling in employee experience and how investing in it can drive real business ROI. We’ll uncover what it takes to build a culture where employees truly want to stay and thrive.

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Join the world’s top CHROs who are a part of Future of Work Leaders. An exclusive group of people leaders from around the world who are moving beyond traditional HR to focus on the future of work, employee experience, and leadership. Other groups are expensive, time consuming, filled with sales pitches and presentations, and don’t add value. Future of Work Leaders is different, it’s shaped by the very CHROs who are a part of it. We host monthly virtual discussions along with an thriving online community and a few in-person events each year. We focus on connections, insights, and value. Join CHROs from Tractor Supply, Northrop Grumman, Neiman Marcus, Dow, Lego, Patagonia, PNC Bank, and dozens of others. Learn more at FutureOfWorkLeaders.com

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Most leaders overcomplicate retention, engagement, and culture-building—when the real solution is simple: recognition. Eric Mosley is CEO and founder of Workhuman, a company that has helped over 7 million employees across 150 countries connect through authentic appreciation—and the data proves it works. In this episode, Eric shares how recognition, done right, can cut turnover in half, boost engagement, and build stronger teams.

We unpack why peer-to-peer recognition matters more than you think, how AI is uncovering hidden bias and strengthening inclusivity, and why authentic, timely recognition is more powerful than any traditional reward system. You’ll learn how gratitude fuels better performance, how to avoid recognition burnout, and why leaders who actively recognize others stay longer and perform better. If you want to retain top talent and build a thriving culture, recognition isn’t about handing out awards—it’s about real, timely appreciation that strengthens human connections. Get this right, and you don’t just boost engagement—you future-proof your workforce.

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Are multiple generations in the workplace really as different as we think? Or is work ethic the real issue we should be talking about? In today’s Leadership Spark, we challenge the idea that generational differences define work habits. Instead, we explore why life stages and experiences—not age—shape how people approach work, and how social media trends like "lazy girl jobs" are promoting toxic career mindsets. We also break down why work ethic seems to be declining, what companies should expect from employees, and how leaders can balance vulnerability with accountability to build stronger teams. If you want to understand what’s really happening in today’s workplace, this episode is for you.

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If half your team suddenly quit, would you know why? Research shows that 50% of employees quit because of their relationship with their leader, and it’s not because of screaming bosses or impossible workloads—it’s because they feel ignored, undervalued, and disconnected. In this episode, Dr. Jack Zenger, CEO and Co-Founder of Zenger Folkman, breaks down what truly drives employee retention and engagement. Backed by data from 200,000 leaders worldwide, Jack reveals the three leadership qualities that make the biggest impact on employees, the cascading effect of great leadership across an organization, and why strategic thinking, inspiration, and results-focused leadership matter now more than ever. We also discuss how you can measure your effectiveness as a leader without relying on complex surveys, as well as the state of leadership in 2025, the impact of AI, and whether leadership training programs are actually working. If you want to keep your best people and build a culture where employees thrive, this episode is a must-listen.

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What if being vulnerable as a leader could make you stronger, not weaker? In today’s Leadership Spark, we explore the Vulnerability Mountain—a framework that shows why leading with vulnerability isn't about flipping a switch but embarking on a journey that builds trust and credibility. You'll discover why vulnerability without competence can backfire, how the Pratfall Effect makes leaders more relatable when they’re great at their jobs, and why leading by example is the only way to inspire authenticity in your team. If you want to lead with impact, this episode will challenge your perspective on what true leadership looks like.

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With AI advancing at breakneck speed, what does this mean for your job, your company, and the way we work? Martin Ford, one of the world’s top futurists, joins us to break down the rapid rise of AI and how it’s shaking up the job market. In this episode, Martin reveals why white-collar jobs might vanish before blue-collar ones, how AI agents are quietly becoming our new co-workers, and why leaders need to embrace this shift instead of fearing it. We dive into the strategies every leader needs to stay ahead, including how to balance human talent with AI’s growing capabilities, why hybrid teams are the future, and what to do now to prepare for the massive workplace changes on the horizon.

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Future of Work Leaders is a NEW community of the world’s top CHROs who are shaping the future of work and employee experience. Other communities focus purely on traditional HR, are VERY expensive, members are constantly being sold to, and there’s far more fluff than value. Future of Work Leaders is affordable for any CHRO, there’s no selling, no speeches, and no fluff. It’s purely focused on strategy, insight, and connections with world leading CHROs who are shaping the future of work and employee experience. Join 40 members including CHROs from LEGO, Johnson & Johnson, Dow, Tractor Supply, Northrop Grumman, and Neiman Marcus. Check out FutureOfWorkLeaders.com to learn more and request an invite.

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Are you chasing the wrong kind of wealth? We all chase success, but too often, it’s tied to money, fame, or career milestones. Sahil Bloom, author of The Five Types of Wealth and creator of the Curiosity Chronicle newsletter, believes that true wealth lies in a balance of time, relationships, health, mental clarity, and financial stability.

In today’s episode, Sahil introduces a fresh way to think about success by focusing on these five types of wealth. We explore how to connect your work to your purpose, overcome the trap of overthinking, and use simple frameworks to build deeper connections and more meaningful progress. We’ll unpack Sahil’s transformative insights, including why chasing money without purpose leads to burnout, how to build "social wealth" to combat the loneliness epidemic, the power of questioning cultural norms to find your identity, and how even small actions can create massive compounding effects in life.

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Are today’s leaders too afraid to lead? In today's Leadership Spark, we explore the challenges of leadership today, from balancing psychological safety with accountability to being honest about workplace expectations. We discuss how over-coddling employees and focusing too much on feelings can backfire, and why it’s important for leaders to set clear standards while fostering respect and responsibility.

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The secret to better leadership in the future of work isn't knowing everything, but mastering the right things. This episode brings together three leadership visionaries—Diego Barreto, CEO of iFood; Jeff Kindler, former CEO of Pfizer; and Frederic Laloux, author of Reinventing Organizations—to share the tools you need to lead smarter in the new world of work. You'll learn why mastering one skill at a time, encouraging constructive disagreement, and embracing self-management are the keys to navigating uncertainty, driving better decisions, and building agile teams.

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