Great Leadership With Jacob Morgan

Empathy is one of the cornerstones of leadership.

The first thing that you need to do to practice empathy is take a step back and learn to listen. Don’t respond too quickly, take time to digest and process the information.

The next step is to be aware of your emotions.

Research shows that to practice empathy, you either need to be in a neutral state or the same state as the person who is coming to you.

The last technique is taking the opposite perspective.

Try to take the other person's perspective and argue against yourself a little bit. Try to challenge your initial assumptions.

Practicing empathy will greatly improve your leadership and the employee experience in your organization.


This episode is sponsored by my friends over at Perceptyx

Perceptyx helps enterprises get a clear picture of their employee experience with a continuous listening and people analytics platform aligned to key business goals. With the industry’s largest portfolio of survey types – including engagement, DE&I, lifecycle, 360 feedback, pulse, and more – now you can see not only what’s going on today, but how to move forward tomorrow with insights and prescriptive actions for every level of the organization.

Given our unique blend of technology, domain expertise, and ‘above and beyond’ customer service, only Perceptyx makes all this possible. It’s why 30% of the Fortune 100 already rely on Perceptyx and why 95% of the organizations stay with us year after year. Learn more or request a personal demo today at 


Now more than ever we need to take a step back to define what it means to be a leader and what great leadership looks like. But this isn’t easy to do. In fact, many business leaders struggle with this. You cannot become and build what you don't define. In the PDF you will get a framework you can follow and also see how some of the world’s top CEOs define leadership. Click here to get the PDF.

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Direct download: Real_Life_Tips_for_Practicing_Empathy_at_Work.mp3
Category:Business -- posted at: 12:01am PDT