Mon, 5 November 2018
Andy Lee founded Alorica Inc. in 1999 and serves as its Chairman and CEO. Guided by his desire to improve customer experiences and his entrepreneurial talents, he has become one of the leaders in the service and support outsourcing industry. He conceptualized and developed one of the original cloud-based Software-as-a-Service customer contact management applications that integrated contact center operations, returns management, and e-commerce. Andy has also served as an executive at Advanced Membrane Technology, CTX Data Services, and Gateway. He holds a Bachelor’s degree in Business and Finance from the University of Southern California.
Alorica is a “BPO - ‘Business Process Outsourcing’ company or ‘a customer experience provider’. Alorica specializes in attracting, developing and performance managing people.” Regardless of the work, they can put more effort into these areas on a large scale. With over 100,000 employees, you may find yourself talking with one of them often. For example, if you call a wireless provider to discuss the bill or if you call an online company, then you might be talking with them. Calling a healthcare plan, you are probably speaking with someone from Alorica.
Companies do not provide this service themselves because as they evolve they find that they want to focus on what they do best – so they employ Alorica to handle their companies’ clients through multiple modes – staffing, technology and a general provider of skilled labor to solve problems. Alorica has “chosen to be great at the science and the practice of attracting, developing and performance managing people.
What are the skills set needed for the future?
How does Alorica teach?
What you will learn in this episode:
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