Ep 96: Enabling The Digital Workforce And The Digital Worker

Andrew Wilson is the Chief Information Officer at Accenture.  He leads the company’s global IT operations, where his work helps Accenture enable businesses with increasingly advanced technology. Andrew also aids all of Accenture’s 400,000 workers (this includes guest and contract workers) by making sure all of the technology is running, keeping them connected, productive, and happy as well. Post- Millennial digital services, such as Facebook, YouTube, and Snapchat, has set the bar on what Enterprise services must deliver for their employees and customers. Legacy technologies, such as email, are still being used, but are not the focus as the digital experience grows.

Accenture offers their own report on the state of technology industry and what it means for enterprises.  This is released in an annual report called Technology Vision Report.  Building and elaborating on prior year reports, new major themes and trends are brought to focus.  Enterprises can navigate this report and apply new technologies to their businesses to get a leading edge in technologies ever changing landscape.

The prospect of what can be accomplished digitally is changing because technology has a greater range into our lives than it ever has before. Digital is everywhere, it is pervasive.   Andrew is working on creating platforms that mirror our current social media platforms, integrating new technologies such as adding holograms.  There are new ways to train, deliver content, even finding your way around through an organization.  Not adapting to these new ways of work can cause organizations to become irrelevant. 

What you will learn in this episode:

• What is the digital worker?
• Facebook and Snapchat – How and why people like Andrew are focusing on social technologies
• The digital culture shock
• The 2016 Technology Vision Report
• How Accenture digital worker internally
• The importance of employee experience in today's workplace

Links From The Episode:

Technology Vision 2016

Andrew Wilson on Twitter

(Music by Ronald Jenkees)